Incident Manager

We're Hiring: Incident Manager!

We are looking for a seasoned Incident Manager with a minimum of 10 years of experience to lead our incident management activities for our client in Dubai, UAE. The ideal candidate will possess strong analytical skills and a proactive mindset to effectively manage incidents and minimize disruptions to business operations.

Location: Dubai, United Arab Emirates

Work Mode: Work From Office

Role: Incident Manager

What You'll Do

• Act as the primary point of contact during major incidents, ensuring effective communication with stakeholders.
• Oversee the incident management process from detection to resolution.
• Perform business impact analysis to categories and priorities the incident.
• Incident triage handling and communicating about the same.
• 4-Conduct post incident review.
• Proactive monitoring and identifying of incidents.
• Collaborate with the IT cross functional teams ( IT infrastructure, IT security, dev team, app team, vendors, problem management, change management) and update about the incident management process.
• Identify the area of improvement through the continuous improvement process.
• Perform trend analysis and share the monthly, quarterly report to the management.
• Cater the Problem management team post the closure of the incident.
• Maintain and update the Incident Management process document.
• Maintain Incident records.
  
  

What We’re Looking For

Proven experience in incident management within a complex IT environment.

Strong leadership skills and ability to work under pressure.

Excellent problem-solving abilities and attention to detail.

Familiarity with ITIL framework and best practices in incident management.

Outstanding communication skills, both verbal and written.

Ready to take charge? Apply now and help us enhance our operational resilience!