Infrastructure Design Governance Manager

Overview

The key responsibilities of this role are ensuring a structured governance of various Infrastructure design activities, proactive coordination, effective communication, and robust reporting. This role ensures smooth project initiation, execution, and compliance, while maintaining operational excellence and improving the team's overall effectiveness and communication with other Digiteam Domains.

This role significantly contributes to the successful delivery of strategic IT initiatives and supports a culture of continuous improvement and excellence within the team.

Key Responsibilities

• Project Coordination & Planning:
• Develop high-level project activation timelines, coordinate prioritizing initiatives based on strategic objectives, resource availability, and dependencies.
• Ensure timely activation of projects and validating all prerequisites are fulfilled prior to initiation.
• Maintain an internal approval mechanism, ensuring that all projects receive director-level approval before external discussion or activation.
• Collaborate with department managers to systematically collect and document projects backlog for the current and subsequent years.
• Project Execution & Governance:
• Develop and maintain a structured approach to capture each project’s work breakdown structure, effort estimation, progress weight and delivery timelines.
• Actively oversee ongoing projects, monitor progress with department and project managers, ensuring adherence to timelines, resources, and defined objectives with close coordination with the PMO team.
• Establish and communicate clearly defined governance deliverables to project managers, to effectively track and reflect project statuses internally.
• Create an early-warning system for detecting project risks or deviations, to facilitate escalation and intervention.
• Compliance & Process Enforcement:
• Centralize, documentation, and publish all technical decisions and standards proposed by department managers.
• Ensure the completeness of the I&O standards and procedures. Identify gaps and coordinate with the subdomain managers / department managers to build the missing processes and procedures. Ensure the quality of the delivered documents
• Promote awareness and understanding of new technical standards across the I&O team.
• Develop mechanisms to monitor compliance with technical standards, systematically capturing and reporting deviations.
• Ensure that the I&O Design Team follows defined governance frameworks and technical processes.
• Act as an internal auditor, identifying and escalating non-compliance or deviations from the defined processes.
• Regularly scan and verify all team activities are captured as a 'project'.
• Establish clear documentation and approval workflows for technical decisions through governance bodies.
• Own and Support the effective operation of internal governance bodies (e.g., Architecture Board Meeting, Project Governance, ..etc).
• Supervise and coordinate the implementation of governance frameworks like CIS, ..etc.
• Represent the I&O focal point versus Internal Control.
• Data Management:
• Design and maintain a comprehensive reporting model for all operational topics within the I&O team.
• Identify critical KPIs, ensuring reliable data collection processes (manual or automated) are established and maintained.
• Serve as the guardian of the reporting system, regularly validating data integrity, report quality, KPI’s effectiveness and presentation quality.
• Communication & Collaboration
• Engage proactively with the IT Communication team, managing the I&O Design team's participation in town halls, quarterly roadmap reviews and other public forums.
• Promote a positive brand image of the team by highlighting achievements and successes internally and externally.
• Ensure communication and collaboration well established with Digital business Partners. (Information flow to business partners, budget guidelines, projects’ activation, organization changes ..etc
• Publish the team Organization Chart, capture discrepancies, align with MDM and address inconsistencies.