Infrastructure Support - #58242


Date: 1 week ago
City: Dubai
Contract type: Full time
About Virtusa

Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.

Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar & Oman and we work with the leading Banking and Financial Services, Travel, Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner, IDC, WfMC and other analyst for the work that we have delivered to our clients in the region.

Why would you not like to be part of this exciting and award winning team? Don’t listen to us, listen to our customers

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Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000+ people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Role: Associate Engineer

Skill: L1 Support

  • The primary responsibility of L1 support is to handle basic queries and resolve straightforward issues.
  • These could include password resets, software installations, and general troubleshooting.
  • L1 support is the frontline, offering a quick and accessible solution for common IT-related problems.
  • Providing basic troubleshooting and guidance to customers in resolving their issues. Answering FAQs related to products or services, features, account setup, billing inquiries, or general usage questions.
  • Logging customer interactions and creating support tickets for tracking purposes.

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