Innovation Specialist - AI & Web3

Job Purpose

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as an Innovation Specialist - AI & Web.

As an Innovation Specialist - AI & Web3, you will oversee the development, management, and continual improvement of the innovation office. Work with internal IT teams, business stakeholders, and external partners to identify opportunities to address business IT innovation needs thereby improving throughput, idea conversion, and outcomes.

Join our Technology Futures & Innovation team, where innovation is at the heart of everything we do. Bringing cutting-edge solutions to the products and services we offer has been key to our past success and will drive our future prosperity. Whether you have an interest in robotics, spatial computing, generative AI, or corporate ventures, we invite you to join us on our journey to establish a leading position by building new coalitions. If you are passionate about driving technological advancements and making a significant impact, we invite you to apply and help to shape the future of Emirates Group.

In This Role You Will

• Develop the Web3 & AI prioritized innovation funnel in coordination with the innovation channel managers by working with IT colleagues and business partners across the IT portfolios. Organize design thinking sprints to identify problems and opportunities for innovation.
• Assess the progression of work through various stages of the innovation funnel by collaborating with different innovation channel managers (e.g. strategic technology partners, incubator start-ups, academic partners, and hackathons) and provide regular status reports to the Innovation Leadership Team, extending the mentality of resolving challenges in an AI-first approach.
• Track and monitor ideas in the innovation funnel assigned to each channel, leveraging the skills and abilities of each, and support the progression and delivery as required, working closely with IT Business Platforms Managers, IT Engagement Team, and the Innovation Channel Managers.
• Identify, develop, and utilize the necessary tools and reports (Metrics) to manage Web3 & AI in the innovation space and the innovation funnel.
• Conduct innovation workshops, training events, and presentations. Develop training and workshop materials for external and internal programs. Organise and coordinate internal IT and business forums for innovation.
• Support in developing the innovation brand with necessary metrics of evaluation, including the development of a group-wide innovation communication strategy, and the review and development or revamp of current communication channels.
• Drive a positive change in the innovation culture and identify opportunities to develop employee crowdsourcing of innovation ideas including the creation and maintenance of an employee portal/hackathon platform to promote employee engagement and a culture of innovation.
• Support in the development and implementation of AI and GenAI solutions across various departments, identifying opportunities to utilize GenAI, LLM and its applications and predictive analytics from innovation perspective to enhance operational efficiency and customer experience.
• Actively participate in the innovation team to horizon scan for innovative AI and GenAI solutions, evaluating emerging technologies to drive competitive advantage and enhance business processes across the organization.
• Collaborate with cross-functional teams—including operations, customer service, marketing, and IT—to integrate AI technologies into existing workflows, ensuring ethical compliance, data security, and alignment with organizational objectives.

To be considered for the role, you must meet the below requirements:

• Information Technology or Other: 5+ Years of experience along with Degree or Honours (12+3 or equivalent).
• Degree in Management, Technology, or Innovation Experience in Information Technology, Technology Innovation, or other related fields.
• Past work experience in projects of AI, Metaverse, XR/VR, or enterprise blockchain/digital wallets/Tokenization technologies is a plus.
• High-level understanding of Technology.
• Understanding of the Aviation, Travel, or Tourism Industry.

Leadership role: No

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.