Integration Engineer - Middle East

IDEMIA


Date: 11 hours ago
City: Abu Dhabi
Contract type: Full time
Job Description

Position Overview

We are seeking a dynamic and customer focused Sales Engineer who will use their technical expertise to support the Sales Activities of the Smart Biometrics Business Unit in the Middle East. S/he will work closely with the Regional Director of Sales under the direction of the Client Integration & Support Manager EMEA to facilitate sales, revenue growth and ensure customer satisfaction in the region.

Key Responsibilities

  • Assist the Regional Sales Director during customer meetings to promote IDEMIA’s products and solutions.
  • Answer technical questions and highlight IDEMIA’s key differentiators
  • Participate in product and solution demonstrations to showcase how they meet customer requirements
  • Provide technical support on IDEMIA biometric devices to partners and system integrators throughout all stages of the proof of concept (POC)
  • Fully understand the requirements of the POC
  • Support the setup of IDEMIA products and solutions before the POC begins
  • Act as the main technical point of contact during the POC
  • Attend regular meetings with system integrators to monitor POC progress
  • Assist the Sales Director in defining the most suitable product fit and solution architecture for key customer projects
  • Collaborate with partners, system integrators, and customers to fully understand their requirements
  • Present proposed solutions and respond to technical questions from partners, SIs, and customers
  • Act as the technical Voice of the Customer to convey product and solution evolution needs to Product Management
  • Develop awareness of competitor products and market positioning; provide feedback to Product Management on necessary product evolutions
  • Work closely with the Client Integration & Support Manager EMEA and the Regional Sales Director to ensure resolution of technical issues affecting customer operations
  • Provide weekly and monthly activity reports to the Client Integration & Support Manager EMEA

Profile Description

  • 2 to 5 years of relevant experience in a technical role with strong customer interaction
  • Master’s degree in IT or Electronics Engineering preferred, or equivalent professional experience
  • Experience with Physical & Logical Access Solutions is a plus
  • Familiarity with Linux operating systems is an advantage
  • Good command of English, both written and spoken
  • Strong problem-solving abilities and effective communication of technical issues and solutions
  • Proactive in identifying and anticipating client needs, with ability to recommend appropriate implementations
  • Able to work effectively under pressure
  • Strong verbal and written communication skills, including in-person and remote presentations, and active listening
  • Proven ability to collaborate with business partners to resolve issues efficiently
  • Self-motivated, autonomous, and results-driven
  • Excellent organizational and time management skills, with strong attention to detail
  • Capable of managing and balancing conflicting priorities
  • Skilled at building trust-based relationships across all organizational levels
  • Team-oriented and able to collaborate with peers, sales teams, and field technicians
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Willing and available to travel as needed
  • Able to deliver accurate and timely reports

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