Integration Engineer - Middle East

Job Description

Position Overview

We are seeking a dynamic and customer focused Sales Engineer who will use their technical expertise to support the Sales Activities of the Smart Biometrics Business Unit in the Middle East. S/he will work closely with the Regional Director of Sales under the direction of the Client Integration & Support Manager EMEA to facilitate sales, revenue growth and ensure customer satisfaction in the region.

Key Responsibilities

• Assist the Regional Sales Director during customer meetings to promote IDEMIA’s products and solutions.
• Answer technical questions and highlight IDEMIA’s key differentiators
• Participate in product and solution demonstrations to showcase how they meet customer requirements
• Provide technical support on IDEMIA biometric devices to partners and system integrators throughout all stages of the proof of concept (POC)
• Fully understand the requirements of the POC
• Support the setup of IDEMIA products and solutions before the POC begins
• Act as the main technical point of contact during the POC
• Attend regular meetings with system integrators to monitor POC progress
• Assist the Sales Director in defining the most suitable product fit and solution architecture for key customer projects
• Collaborate with partners, system integrators, and customers to fully understand their requirements
• Present proposed solutions and respond to technical questions from partners, SIs, and customers
• Act as the technical Voice of the Customer to convey product and solution evolution needs to Product Management
• Develop awareness of competitor products and market positioning; provide feedback to Product Management on necessary product evolutions
• Work closely with the Client Integration & Support Manager EMEA and the Regional Sales Director to ensure resolution of technical issues affecting customer operations
• Provide weekly and monthly activity reports to the Client Integration & Support Manager EMEA
  
  

Profile Description

• 2 to 5 years of relevant experience in a technical role with strong customer interaction
• Master’s degree in IT or Electronics Engineering preferred, or equivalent professional experience
• Experience with Physical & Logical Access Solutions is a plus
• Familiarity with Linux operating systems is an advantage
• Good command of English, both written and spoken
• Strong problem-solving abilities and effective communication of technical issues and solutions
• Proactive in identifying and anticipating client needs, with ability to recommend appropriate implementations
• Able to work effectively under pressure
• Strong verbal and written communication skills, including in-person and remote presentations, and active listening
• Proven ability to collaborate with business partners to resolve issues efficiently
• Self-motivated, autonomous, and results-driven
• Excellent organizational and time management skills, with strong attention to detail
• Capable of managing and balancing conflicting priorities
• Skilled at building trust-based relationships across all organizational levels
• Team-oriented and able to collaborate with peers, sales teams, and field technicians
• Proficient in Microsoft Word, Excel, and PowerPoint
• Willing and available to travel as needed
• Able to deliver accurate and timely reports