Intellect Operations Support Engineer

Capgemini


Date: 2 weeks ago
City: Dubai
Contract type: Full time
Job Description

Experiences

  • Minimum 4 years of experience with Intellect products (core, lending, integrator, Armor & ARX).

Operational Support

  • Production/Non-Prod Intellect application operational support on a shift basis (24/7) for multiple international regions.
  • Deployment of Intellect core, lending, collateral, ARX, integrator & interface modules based on approved release notes.
  • Installation of Intellect products for new environment setups (SIT, UAT, DEV).
  • Intellect EOD environment setup on Unix platform and execution.
  • Automation Skills (APP Dynamics, Shell Scripting, DB Scripting, Python)
  • Handling and evaluating monitoring tools like APPD, SIEM, DAM, and MSB.
  • Troubleshooting daily application performance metrics, including heap usage and connection leaks, threshold metrics (e.g., CPU, Memory, response time).
  • Providing timely and effective technical support to Intellect operations (business, APM users), resolving daily issues with minimal disruption to core business operations.
  • Creating and managing change requests on core application, infra, security, compliances associated, including assessing risk, planning, and implementing changes.
  • Importing scan results into a vulnerability management tool (e.g., RBVM, IRR), prioritizing, and tracking vulnerabilities, assessing the risk associated with identified vulnerabilities, and creating remediation plans.
  • Handling IRR-related tasks.

Job Description - Grade Specific

  • Proficient in Sun Solaris 11, with expertise in system administration, configuration, and troubleshooting.
  • Skilled in Oracle (9i, 10g, 11g, 19c) including database design, development, and management.
  • Experienced with WebLogic 8, 10, 12c, with knowledge of application server administration, deployment, and management.
  • Familiarity with SFTP, Citrix, F5, Firewall, Network configuration including secure file transfer and management.
  • Strong understanding of SQL, with the ability to write efficient queries and manage databases.
  • Active involvement with BCP team in Disaster Recovery (DR) tasks, ensuring application readiness and effectiveness of business continuity plan.
  • Performing monthly OS and DB, Java patching including:
    • Patch research and analysis, Testing and validation.
    • Deployment and implementation with infra team support, Verification and reporting.
  • Collaborating with infra team to simulate DR scenarios, test recovery procedures, and identify areas of improvement periodically.
  • Collaboration with cross-functional teams to investigate, analyze, and resolve application-related IT incidents (Infra, Citrix, F5, Network), ensuring minimal downtime and prompt restoration of Intellect services.
  • Following bank policies and processes based on standard procedures and SOP documents.
  • Audit support responsibilities.

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