Interpreter-Patient Experience

JOB DESCRIPTION

Responsible for performing a variety of interpretation, translation, and medical escort services to assist non - English speaking Arab patients receiving care.

RESPONSIBILITIES

• Performs a variety of interpretation and translation services to assist non-English speaking Arab patients.
• Relay instructions and other medical information accurately to patients and their families, and make sure they understand.
• Assists non-English speaking patients with cross-cultural orientation to understand the nuances of medical care systems.
• Provides verbal and written communication between health care providers, clinical staff, and patients/visitors.
• Articulates and documents information accurately to convey patient’s questions, and concerns and ensure messages are consistent with risk management directives.
• Performs other related duties incidental to the work or as per the instructions by the Manager.
• Participates in on-call coverage to provide interpretation/translation services during non- business hours and business hours as assigned.
• Provides and maintains required documentation as required.
• Maintains positive working relationships within the department/section and between various facility departments.
• Participates in all team efforts as required and collaborating with other members of the team to carry out work smoothly.
• Provides accurate interpretation and translation of the information in direct service to physicians and/or other health care providers who are seeing patients who cannot speak or understand English, when specifically required by the provider.
• Precisely and accurately interprets information given by the provider into equivalent terminology in the patient's native language.
• Assists in translating medical text from English on behalf of internal and external customers;
  
  
  

may translate patient education information as specifically requested.

• Assists with patient follow-up as necessary, including contacting patients with appointment reminders.
  
  
  

Accountabilities

• Evaluates whether the quality standards of nursing documentation are maintained accurately as per Organizational policy and standards.
• Ensures that quality standards of nursing documentation are maintained according to Organizational policy.
• Facilitates reporting of incidents occurring within the organization by proper coordination and facilitating corrective action taken.
• Maintains strict patient confidentiality in accordance with the organization’s policies and standards.
• Establishes and maintains quality service and positive interaction with all patients, customers, visitors, healthcare providers, and clinical employees
  
  
  

QUALIFICATIONS

Experience :-

Required:

• 2-4 years of relevant experience
  
  
  

Desired:

• Experience in a large healthcare facility
  
  
  

Educational Qualification: Required:

• Diploma in Business Administration or English Language or relevant field
  
  
  

Desired:

• Bachelor degree in Business Administration or in English language or relevant field
  
  
  

ABOUT US

At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.

ABOUT THE TEAM

About Sheikh Shakhbout Medical City (SSMC)

SSMC is the largest tertiary hospital in the UAE and serves to elevate the provision of health care services in the nation under the mandate of the Abu Dhabi Economic Vision 2030.

Supported by the latest diagnostic and treatment modalities available, SSMC offers care in 44 specialties. A team of locally and internationally trained medical, clinical and admin professionals work seamlessly together, which promotes comprehensive interdisciplinary learning, allowing SSMC to become a leading hub for integrated patient-centric medical services in the region.

As the region’s leading tertiary facility, SSMC has 742 patient beds, 18 operating theatres, and includes a hybrid operating room, 26-bed neonatal intensive care unit, and the UAE’s largest pathology lab.