IT Application Support

Job Overview:

The IT Support Officer provides essential technical assistance related to the TATSH business application, supporting end-users across all Nextcare Operating Entities and their Business Partners, including Payers, Providers, Reinsurers, and Agents.

What you do:

• Respond to the end-users via e-mail and/or telephone by providing technical support for TATSH applications suite
• Provide user support to ensure the effective and timely resolution of technical problems, keeping staff informed of the status of their request for support
• Identify, evaluate and prioritize end-users’ problems and complaints
• Analyze end-users’ problems and formulate plans of resolution
• Utilize all technical resources to solve reported problems
• Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.
• Work with departmental staff to promote, develop, and maintain strong customer service values
• Recommends enhancements base on the received Support requests: Training for users, Enhancements on TATSH functionalities, communication materials (Users’ Guide, …)
• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Advise user on appropriate action
• Document solutions to problems regarding standard IT applications and record them in the IT Knowledge Base
• Prepare activity reports
• Stay current with system information, changes and updates
• Perform additional duties as assigned by the manager
  
  

What you bring:

• Education: Bachelor’s in computer science, or relevant degree required; Master’s Degree is a plus
• Experience: Minimum 3 years in a similar role
• Excellent Customer Service Oriented using telephone calls and emails
• Strong communication, attention to detail, time management and leadership skills
• Strong Problem-solving skills, multi-tasking capabilities. Ability to analyze Problems/data and suggest resolution(s)
• Ability to learn fast new Business Application (current and new TATSH modules)
• Good organizational skills
• Microsoft Office Skills: Outlook, Word, Excel, PowerPoint, (Access is a plus)
• English Language Fluency oral and written
• Bachelor University degree
• Oral and written communication skills
• Stress tolerance
• Physically fit to carry out duties
• Legally permitted to work in the country of operations.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
  
  

What we offer:

Our employees are vital to our success as a business. We recognize that each employee has unique needs and aspirations, and we take pride in being part of their journey. We empower and support your personal and professional growth by offering a wide range of courses and targeted development programs. All this occurs within a global environment that encourages international mobility and career advancement. Caring for your health and well-being is a key priority for us, which is why we have developed Work Well programs to provide you peace of mind and flexibility in achieving a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.