IT Assistant - UAEN - #24798

NMC Healthcare

Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
  • IT Assistant is responsible for installing and maintaining computer hardware and software systems for the group.
  • Commitment to Occupational Safety and Health (OSH) /Environment Safety and Health, incident reporting and risk management as required and observed

Operations - Ethical Practice:

  • Responding to technical support calls from end users of computers and software applications
  • setting up and installing new computers, networks and software
  • setting up user accounts and profiles on the computers and network
  • installing updates, known as patches, to software applications & operating systems
  • installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
  • diagnosing and fixing network problems and hardware or software faults
  • maintaining inventories of hardware and software
  • keeping a record of issues and faults along with solutions, for future reference.
  • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
  • Provides backup support and assistance in absence of other team member as needed
  • Responsible for tracking hardware and software inventory
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
  • To assist all our users with any logged IT related Ticket or incident when called upon.
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
  • Working closely with other departments/organizations and collaborating with corporate IT team for any assistance
  • To ensure that all the I.T. related issues or concerns are identified and resolved.
  • Exercise good judgment and maintain confidentiality in maintaining confidential information, records, and reports.
  • Perform other duties and tasks assigned by the Head of Department within the scope of his/her job

Customer Service:

  • Adhere to the clinic’s mission of “Faster-Better-Friendlier-Safer Service”
  • Adhere to the hospitals telephone standards


  • Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports
  • Effectively and consistently communicates to administrative personnel and encourage interactive departmental meetings and discussions
  • Communicates the mission ethics and goals as well as the focus statement of the department
  • Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the company is represented.

Other Responsibilities:

  • Guide and mentor junior and new staff.
  • Encourage multi-disciplinary teamwork
  • Implement clinics policies and procedures.
  • Apply oneself to the job, continually upgrade one self, and embrace the clinic’s core values.
  • Care for their own and their colleagues’ health, safety and wellbeing, and awareness and contribution to the environment

Decision and Making Authority:

  • Work is to be performed according to DOH and CosmeSurge & Emirates Clinics guidelines in terms of accepted professional practice

  • Bachelor’s degree in Computer Engineering
  • Minimum 0 - 2 years in a similar organization
  • Excellent Customer Service skill
  • Adequate knowledge of computer applications (i.e. word, excel, etc.)
  • Excellent communication skills, both written and verbal
  • Ability to work effectively in a team and to relate positively to other people contributing to the smooth operation of the team
  • Deal with complaints in professional manner
  • Excellent technical and interpersonal skills
  • Must have excellent problem solving, negotiating and analytical skills
  • Demonstrated ability to work in a team environment with; software, control, electronic and mechanical engineers.
  • Safety conscious, motivated, able to manage pressure, takes initiative.
  • Displays integrity and honesty
  • Is service oriented and customer focused

Fluent in English & Arabic (preferable)

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Associate - Operations Support - Shipa

Talent Pal, Abu Dhabi
3 hours ago
Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day,...

Female Butler

Reliance HR Consultancy, Abu Dhabi
15 hours ago
About the job Female Butler Date Posted: 26th September 2023 Job Title: Female Butler Location: Abu Dhabi, United Arab Emirates Candidate must be in UAE Contract Type: Full-time Gender Female Nationality: Asian Job Description: Our Client is looking for an experienced Female Butler to join their team in Abu Dhabi, United Arab Emirates. The Butler will be responsible for managing...

Quantitative Portfolio Strategist, SWF, Abu Dhabi, UAE

Private Equity Recruitment Ltd, Abu Dhabi
19 hours ago
About our client This is an exciting opportunity to join a lean team within a leading sovereign wealth fund in Abu Dhabi, where you will get great exposure in enabling the effective allocation of the fund's investments. What the job involves Helping with the implementation of the fund's asset allocation strategy Helping to provide strategic views and standpoints for new...