IT Desktop Support Engineer

Dicetek LLC


Date: 3 weeks ago
City: Sharjah
Contract type: Contractor
Responsibilities

  • Provide first-line technical support to users with hardware and software issues.
  • Diagnose and troubleshoot desktop and system problems in a timely manner.
  • Install, configure, and upgrade desktops, laptops, and related hardware.
  • Manage and maintain user accounts within Active Directory environments.
  • Assist with the deployment and maintenance of software and updates.
  • Coordinate with the IT team for network troubleshooting and server issues.
  • Document support processes and maintain accurate support records and logs.
  • Provide training and guidance to users on IT processes and procedures.
  • Perform regular system backups and data recovery operations when necessary.
  • Ensure compliance with company policies and IT security standards.
  • Monitor system performance and make recommendations for improvements.
  • Assist in the planning and execution of large-scale IT projects and upgrades.

Requirements

  • Bachelor's degree in Computer Science or related field is preferred.
  • At least two years of experience in a desktop support role is required.
  • Strong knowledge of Windows and Mac operating systems is essential.
  • Proficiency with Active Directory and common network protocols is needed.
  • Excellent verbal and written communication skills are necessary.
  • Ability to troubleshoot and resolve technical issues efficiently is required.
  • Familiarity with remote support tools and VPN technologies is advantageous.

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