IT Engineer Application – Global Markets

Dicetek LLC


Date: 5 hours ago
City: Abu Dhabi
Contract type: Contractor
The candidate should possess a bachelor’s degree in information systems

General Expectation

  • Monitor and maintain the health and performance of the GoldenSource SaaS application
  • Oversee daily operational activities, including data ingestion, validation, and distribution to downstream systems.
  • Manage and resolve incidents, perform root cause analysis, and coordinate with GoldenSource support for escalations.
  • Coordinate and validate change requests (CRs) and releases, ensuring proper documentation and communication.
  • Implement and monitor automated data quality checks and reconciliation processes.
  • Maintain compliance with internal ITSM, ORAP, and business continuity protocols.
  • Serve as the primary liaison between the bank and GoldenSource for operational matters.
  • Collaborate with business and technology stakeholders (e.g., GMO, MRM, Finance) to align operational workflows with business needs.
  • Maintain operational runbooks, SOPs, and incident logs.
  • Provide regular performance and issue resolution reports to management.
  • Respect timelines and ensure high availability of the platform.
  • Good communication and stakeholder management skills.

Skillset And Experience

  • 5+ years of experience in IT operations or application support, preferably in financial services or data management platforms.
  • Hands-on experience with SaaS applications, ideally GoldenSource or similar EDM systems.
  • Familiarity with AWS cloud infrastructure and open-source technology stacks.
  • Strong understanding of market and reference data workflows.
  • Experience in vendor coordination and SLA management.
  • Knowledge of ITSM processes (e.g., incident, change, and problem management).
  • Excellent documentation and reporting skills.
  • Bachelor’s degree in Computer Science, Information Systems, or related field.
  • Certifications in ITIL, AWS, or SaaS operations are a plus.
  • Experience with automation tools and scripting (e.g., Python, Bash) is desirable.

Exposure to financial services or Global Markets is an advantage.

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