IT Officer - Restaurant Support
Independent Food Company
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Overview
The primary role of the IT Officer / Administrator is to manage IT operations at restaurant level. He will responsible to identify any POS, IT related problem and resolution for End Users ( Outlets and HO ) Network Troubleshooting and Firewall Configurations.
Duties & Responsibilities
The primary role of the IT Officer / Administrator is to manage IT operations at restaurant level. He will responsible to identify any POS, IT related problem and resolution for End Users ( Outlets and HO ) Network Troubleshooting and Firewall Configurations.
Duties & Responsibilities
- Assisting in installation and configuration process in the restaurants (e.g. POS system, back office computers, printers, etc)
- Highlighting technical problems and diagnosis of the same
- Configure and install operating systems and make appropriate changes in the network as needed.
- Install new software as needed and set up new user accounts for employees.
- Request for new hardware as directed.
- On-site tech support, and operating system and hardware / software diagnostics as directed
- After-hours follow-up / actions also a requirement as needed.
- Analyzing computer hardware problems, rectifying them, servicing and replacing parts when necessary.
- Acting as the middle man between user and MIS team
- Utilize the agreed SLAs with the vendors in taking the IT services and reporting any breaches
- Servicing and maintaining computer related equipment such as printers, projectors, web cameras and scanners (add POS, back office computers, printers, etc.)
- Windows Server technology and Active directly requirements.
- Restaurant Staff – IT General training / Guide Preparation and implementation.
- Avaya / IP telephony Support / troubleshooting.
- CCTV Maintenance and troubleshooting.
- Maintaining security systems such as Firewalls, Switches and Routers and making sure of the VPN between the restaurants and the HO systems.
- Implementation of IT policies in the restaurants.
- Adherence to schedule for restaurant maintenance of IT systems
- Average cycle time for providing technical support
- % of requests that needed repeat work within a week
- Bachelors certification in computer science or a related field or equivalent job experience.
- Must have an knowledge of the Micros POS systems and backend system.
- Recent new store opening or new business set up experience.
- Interpersonal and soft skills.
- Driving license, a must.
- Immediate Joining.
- Diverse experience in a similar support role
- At least one year experience with hardware repair and troubleshooting problems with PCs or retail POS terminals
- Oracle Micros – Installation and Maintenance experience.
- Fortigate Firewall and Network Troubleshooting.
- POS hardware familiarity and knowledge of retail POS environments.
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