IT Operations Engineer

Wio Bank


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
About Wio Bank

Wio Bank is a next-generation digital bank based in the UAE, committed to redefining banking through innovation and customer-centric solutions. By leveraging cutting-edge technology and a modern approach to financial services, we simplify money management and empower individuals and businesses with smarter, more seamless digital banking experiences.

Role Overview

We are looking for a motivated and detail-oriented IT Operations Support Engineer (UAE National) to join our growing Technology team. This role plays a critical part in supporting day-to-day IT operations, ensuring the stability, security, and efficiency of all IT systems and services across our Abu Dhabi and Dubai offices. The ideal candidate is a technically skilled problem solver who thrives in a dynamic, fast-paced digital banking environment.

Key Responsibilities

IT Support & Operations

  • Provide first and second-level IT support to employees across Abu Dhabi and Dubai offices.
  • Troubleshoot hardware, software, and network issues, escalating to senior engineers or vendors when required.
  • Monitor IT systems, applications, and services to ensure optimal performance and availability.
  • Handle user access management, including onboarding and offboarding procedures

Infrastructure & Systems Management

  • Support daily operations of the bank’s IT infrastructure, including servers, networks, cloud platforms (Azure/AWS), and endpoint devices.
  • Perform regular system health checks, software updates, and patch management.
  • Assist in IT asset lifecycle management: procurement, inventory tracking, and retirement of devices.

Security & Compliance

  • Ensure adherence to internal IT security policies and regulatory frameworks.
  • Participate in incident response efforts and assist in implementing corrective and preventive measures.
  • Support compliance with Central Bank of UAE regulations and other relevant standards.

Collaboration & Continuous Improvement

  • Work collaboratively with cross-functional teams, third-party vendors, and service providers to resolve technical issues.
  • Maintain accurate documentation of incidents, solutions, and standard procedures.
  • Contribute to IT projects, including infrastructure upgrades, automation initiatives, and new technology implementations.

Qualifications & Experience

  • Nationality: UAE National with a valid Family Book (mandatory)
  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline
  • Experience:
    • 2–4 years in IT operations, IT support, or a similar technical support role
    • Fresh graduates with strong technical aptitude may also be considered
  • Technical Skills:
    • Proficiency in Windows and macOS environments
    • Solid understanding of networking fundamentals (LAN, WAN, TCP/IP, DNS, etc.)
    • Hands-on experience with Microsoft 365 tools (Outlook, Teams, SharePoint, etc.)
    • Familiarity with ITSM tools (e.g., ServiceNow, Jira)
    • Exposure to cloud technologies (Azure, AWS) and virtualization is a plus
What We Offer

  • Opportunity to work with a forward-thinking digital bank at the forefront of financial innovation
  • Supportive and inclusive work environment focused on growth and development
  • Competitive salary and benefits package
  • Career progression opportunities within the technology and digital banking domains

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