IT Operations Engineer

Wio Bank


Date: 6 hours ago
City: Abu Dhabi
Contract type: Full time
About Wio Bank

Wio Bank is a next-generation digital bank based in the UAE, committed to redefining banking through innovation and customer-centric solutions. By leveraging cutting-edge technology and a modern approach to financial services, we simplify money management and empower individuals and businesses with smarter, more seamless digital banking experiences.

Role Overview

We are looking for a motivated and detail-oriented IT Operations Support Engineer (UAE National) to join our growing Technology team. This role plays a critical part in supporting day-to-day IT operations, ensuring the stability, security, and efficiency of all IT systems and services across our Abu Dhabi and Dubai offices. The ideal candidate is a technically skilled problem solver who thrives in a dynamic, fast-paced digital banking environment.

Key Responsibilities

IT Support & Operations

  • Provide first and second-level IT support to employees across Abu Dhabi and Dubai offices.
  • Troubleshoot hardware, software, and network issues, escalating to senior engineers or vendors when required.
  • Monitor IT systems, applications, and services to ensure optimal performance and availability.
  • Handle user access management, including onboarding and offboarding procedures

Infrastructure & Systems Management

  • Support daily operations of the bank’s IT infrastructure, including servers, networks, cloud platforms (Azure/AWS), and endpoint devices.
  • Perform regular system health checks, software updates, and patch management.
  • Assist in IT asset lifecycle management: procurement, inventory tracking, and retirement of devices.

Security & Compliance

  • Ensure adherence to internal IT security policies and regulatory frameworks.
  • Participate in incident response efforts and assist in implementing corrective and preventive measures.
  • Support compliance with Central Bank of UAE regulations and other relevant standards.

Collaboration & Continuous Improvement

  • Work collaboratively with cross-functional teams, third-party vendors, and service providers to resolve technical issues.
  • Maintain accurate documentation of incidents, solutions, and standard procedures.
  • Contribute to IT projects, including infrastructure upgrades, automation initiatives, and new technology implementations.

Qualifications & Experience

  • Nationality: UAE National with a valid Family Book (mandatory)
  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline
  • Experience:
    • 2–4 years in IT operations, IT support, or a similar technical support role
    • Fresh graduates with strong technical aptitude may also be considered
  • Technical Skills:
    • Proficiency in Windows and macOS environments
    • Solid understanding of networking fundamentals (LAN, WAN, TCP/IP, DNS, etc.)
    • Hands-on experience with Microsoft 365 tools (Outlook, Teams, SharePoint, etc.)
    • Familiarity with ITSM tools (e.g., ServiceNow, Jira)
    • Exposure to cloud technologies (Azure, AWS) and virtualization is a plus
What We Offer

  • Opportunity to work with a forward-thinking digital bank at the forefront of financial innovation
  • Supportive and inclusive work environment focused on growth and development
  • Competitive salary and benefits package
  • Career progression opportunities within the technology and digital banking domains

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

5D BIM Specialist

Parsons Corporation, Abu Dhabi
4 hours ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find...

Senior Java Engineer

EPAM Systems, Abu Dhabi
10 hours ago
EPAM is looking for a talented Senior Software Engineer with expertise in Java to join our team in Abu Dhabi. You will work on a dynamic fintech project that is transforming digital financial services across the region.In this role, you will be responsible for designing, developing and maintaining high-quality Java-based applications while providing technical leadership to a team of developers....

Bartender

Fairmont Hotels & Resorts, Abu Dhabi
1 day ago
Company DescriptionFairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure...