IT Operations Engineer, End User Computing

A Career with Point72’s Technology Team

As Point72 continues to reimagine the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting and discovering new ways to provide exceptional end user experience while embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our team while satisfying your own intellectual curiosity.

Our Infrastructure Technology Team engineers and operates the technology platforms that power Point72’s applications and businesses. Our disciplines span a broad array of technologies from datacenter infrastructure to large scale cloud services, with the shared goal of providing the most reliable, performant, modern technology platforms to improve time-to-market for our business. We also deliver end-user technology solutions to support the evolving collaboration and productivity needs of our global teams. Our team focuses on innovating and challenging the current state of our infrastructure technology in a fast-paced, dynamic, and collaborative working environment.

What you’ll do

You will provide a range of services essential for the efficient operation of a client-focused technology service model. Specifically, you will:

• Act as the face of Technology for the local user base (and international businesses when required and as a key point of escalation for local incident management on any technology-related issues, managing and clearly communicating the progress and status of incidents across stakeholders and technology teams.
• Coordinate with customers and other departments to understand local project requirements and objectives, and develop written project plans
• Provide hands-on technical support, application support, and insightful advice to clients, including local on-boarding support and training on current technology and corporate policies
• Focus on providing clients with best-in-class support experiences, acknowledging and addressing all client queries, requirements, and needs with patience and empathy
• Educate clients on new technologies and processes to enhance technology adoption and promote client empowerment through the use of self-service portals
• Manage client expectations to enhance the overall technology experience and establish and maintain service level relationships with local and off-site technology service providers
• Work with in-house and third party Infrastructure, Application Support, and Development teams to resolve client issues quickly for local users, and be available to provide local support 7 days per week (during local office hours
• Be flexible and available for domestic and international travel
• Utilize Jira Service Management to document and track incidents, issues, and requests, and provide written documentation, updates, and root cause analysis on IT issues to management as required
• Assist in new hire onboarding, user moves, addition and removal of end user equipment, and perform daily AM and PM system and application checks as per documented procedures
• Diagnose and resolve technology issues and create knowledge-based articles for newly discovered issues.
  
  

What’s Required

• 5+ years of managerial experience in client service, desktop support or a technical support role
• Bachelor’s degree from an accredited institution with a concentration in technology, computer science or related discipline
• Previous experience supporting investment professionals in the financial industry
• Knowledge of market data and electronic trading platforms such as Bloomberg, TT, Tradeweb, etc. coupled with a familiarity with order management systems and trading workflows
• Basic knowledge of SQL, Windows Server, Linux environment
• Self-motivated individual with great communication and interpersonal skills
• Ability to provide best in class customer service and technology support
• Ability to work independently, while engaging with and supporting the global technology team and maintaining focus and composure in a fast paced, high-pressure environment
• Adherence to the highest ethical standards
  
  

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Fully paid Healthcare Insurance
• Life and Income Protection
• Educational Assistance Reimbursement
• Mental Wellness Benefits
• Back-up Child and Elderly Care
• Business Travel Accident Insurance
  
  

About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit www.Point72.com/about.