IT Supervisor

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features

Stunning Waterfront Setting:

Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations

Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining

Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities

Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service

At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Job Description

KEY DUTIES & RESPONSIBILITIES:

• You are responsible to assist the IT Manager in the operation of all computer hardware and / or software installation and maintenance.
• Serve as secondary contact for all servicing of computer PC hardware and / or software.
• Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom-related etc.) is ordered and available.
• Accountable for disaster recovery and business continuity as it relates to technology.
• Foresees, identifies and resolves system(s)’ performance problems
• Ensures technology assets are secure and well-maintained in accordance with Rixos policies and standards
• Data Communication
• Installs, monitors, maintains telecommunications equipment including cabling and providing technical guidance as needed.
• Performs adds/moves/changes/deletions.
• Supports end-use company provided mobile phone issues.
• Troubleshoots high-speed Internet access problems.
• Escalates problems as appropriate through IT Manager.
• Desktop Support
• Images desktops, installs new software applications, applies patches, maps drive to correct server/network.
• Moves/adds/changes PCs/peripherals; migrating data when necessary.
• Maintain a sufficient inventory of computer related supplies
• Maintain a log of all computer hardware and a log of all services calls on computer hardware
• Manage the configuration records, programme files and data files on the computer system
• Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions
• Install and test corporate approved programme changes to the hotel computer systems
• Implement Preventive Maintenance for all IT hardware & Software.
• Will be fully in charge of IT Dept. and all of its related issues in the absence of the IT Manager.
• Checking daily backups, all system interfaces, server hardware and logs.
• Managing IT Clerk, assigning the daily job and training him/her on all needed theoretical and practical procedures, troubleshooting and support within corporate standards.
• Follow up all claims that are being forwarded to IT Dept.
• Document, archive all correspondence and troubleshooting, follow up suppliers’ visits and maintenance.
• Must have very good knowledge in LAN, Security, Wireless, IP Telephony, Oasys, Micros, Fidelios, Opera, Sun System, various hospitality solutions and software.
• Must be an example of the Rixos Values, Brand Standards, and a champion of appearance & hygiene guidelines.
• Implements guidelines, policies and procedures for those operating departments according to Rixos Guidelines & Standards
• To ensure that he/she provides a friendly, courteous and professional service at all times.
  

Qualifications

• Minimum 2 years of Accor experience is a plus
• UAE experience is a plus
• Hands-on experience with Opera PMS, Simphony POS, OWS, and OXI
• Knowledge of compliance frameworks such as PCI DSS, GDPR, and Accor IS&T policies
• Immediate availability (no notice period) is a plus
• Diploma in Computer Engineering, MCNA & CCNA.
  
  

Additional Information

Competitive Salary and Compensation:

• Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.

Training and Development Opportunities:

• Access to training programs and development opportunities to enhance skills and advance within the company.

Career Advancement:

• Opportunities for career growth and advancement within the Rixos Hotels group.

Health and Wellness Benefits:

• Comprehensive health insurance coverage.

Employee Recognition Programs:

• Recognition programs to acknowledge and reward outstanding performance and dedication.

Work-Life Balance:

• Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.

Uniforms and Dress Code:

• Provision of uniforms or dress code guidelines for a professional and cohesive appearance.

Social Events and Activities:

• Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.

Transportation Services:

• Transportation services.

Employee Wellness Programs:

• Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.
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