IT Support Agent

Palazzo Versace Dubai


Date: 10 hours ago
City: Dubai
Contract type: Full time
Main Responsibilities:

  • Provide technical support to hotel staff for hardware, software, and network issues.
  • Troubleshoot and resolve IT problems in a timely and efficient manner.
  • Perform regular maintenance and upgrades on hardware, software, and systems.
  • Monitor the hotel’s network to ensure smooth and secure connectivity.
  • Assist in the setup and configuration of new equipment and technology systems.
  • Provide training to hotel staff on IT tools and systems.
  • Collaborate with other departments to identify IT needs and provide solutions.
  • Maintain documentation of IT issues and solutions for future reference.
  • Ensure the security of hotel data and IT infrastructure.


Candidate Profile:

  • Proven experience in IT support, preferably in a hotel or hospitality environment.
  • Strong knowledge of computer systems, networks, and various software applications.
  • Experience with hotel management systems and point-of-sale (POS) systems is a plus.
  • Ability to troubleshoot hardware, software, and network issues effectively.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Detail-oriented, proactive, and able to work independently.

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