IT Support Analyst

Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.

The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.

Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America.

For more information visit www.marex.com

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.

Within our Technology area, the Global Service Desk Team is responsible for end user support and the delivery of end user focussed projects for the company. The Global Service Desk Team is central to the success of the organisation and works with the regional Service Desk IT teams in Asia, Europe and North America to monitor and maintain the service to ensure maximum uptime and service delivery to the business.

Responsibilities

• Coordination of Project activities - working with wider Marex Technology teams to ensure solutions are fit for purpose and align with company strategy/standards
• Implementation of end user focussed project deliverables across the Marex estate
• Effective escalation of tickets
• Ensure customers are dealt with professionally and efficiently
• Working with Infrastructure and Network Teams to resolve issues accordingly
• Knowledge sharing with other team members
• Support of Standard Microsoft and Voice Technologies
• Writing documentation and maintaining knowledge of new technologies and how they can help the company
• Ensure technical skills are updated in line with company requirements
• Endeavour to align working practices to ITIL framework where appropriate
• Providing out of hours support, if required.
• Ensuring operational work items are tracked and managed
• Supports the London IT Manager and performs duties as needed when he/she is absent or out of office.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values
• At all times complying with the FCA’s Code of Conduct
• Working a scheduled shift of 08:00-17:00 to 11:00-20:00 Monday to Friday
  
  

Skills And Experience

Previous experience of working in the banking/finance industry is highly desirable.

The technical areas you will be expected to be competent in:

• Microsoft O365
• Microsoft Windows Server Systems
• Microsoft Active Directory (DNS/DHCPs/GPOs etc.)
• Microsoft Exchange
• Microsoft Azure Administration
• Powershell Scripting
• Supporting Windows OS and desktop hardware and software
• Analytical and problem-solving abilities, with keen attention to detail
• Proven ability to manage any sized projects and assigned resources
• Collaborate with Infrastructure technicians and Network engineers for an efficient desktop environment
• Excellent technical knowledge of PC and desktop hardware with hands on trouble shooting experience
• Red Box / Orex / Voxsmart
• Cloud9 voice services
  
  

Competencies

• Resilient in a challenging, fast-paced environment
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
• Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
• Report any breaches of policy to Compliance and/ or your supervisor as required
• Escalate risk events immediately
• Provide input to risk management processes, as required.
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
• Forward thinking
• Strong Oral and Written Communication Skills
• Motivational Skills
• Results-Oriented
• Strong analytical and troubleshooting skills
  
  

If you’re forging a career in this area and are looking for your next step, get in touch!

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.