IT Support Engineer
DBB Contracting LLC
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Description
Company Description
The Support Engineer will provide effective technical assistance to our clients/employees and will provide back up and support to the IT manager. The position is responsible for installing, upgrading, and troubleshooting hardware and software systems. To succeed in this role, the candidate should have a problem-solving attitude along with the ability to give clear technical instructions. The candidate should also be familiar with remote troubleshooting techniques.
Responsibilities
IT
Apply Now
Company Description
The Support Engineer will provide effective technical assistance to our clients/employees and will provide back up and support to the IT manager. The position is responsible for installing, upgrading, and troubleshooting hardware and software systems. To succeed in this role, the candidate should have a problem-solving attitude along with the ability to give clear technical instructions. The candidate should also be familiar with remote troubleshooting techniques.
Responsibilities
- Responding to user inquiries and requests: This involves identifying and resolving issues related to hardware, software, networks, and other IT systems.
- Troubleshooting technical problems: Diagnosing the root cause of issues, researching solutions, and implementing fixes.
- Providing technical support via phone, email, and remote access tools.
- Setting up new user accounts and profiles.
- Resetting passwords and troubleshooting login issues.
- Installing and configuring software applications.
- Providing basic training on software applications and IT systems.
- Batcher’s degree in Computer Science or equitant
- Previous IT Support engineer experience (2-3 Years)
- Excellent communication skills (telephone and face to face).
- Basic knowledge of Microsoft based server and desktop operating systems, networks, and office systems.
- Ability to troubleshoot complex hardware and software issues.
- Ability to think critically.
- Microsoft/Cisco Certifications
- Prepared to be flexible and open-minded about all aspects of the job
- The ability to learn quickly.
- A self-starter who is comfortable working alone or within a team
- Driving license
- Microsoft, Cisco Certifications
- Proficient in troubleshooting hardware and software issues
- Knowledge of networking protocols and systems
- Ability to provide technical support to end-users
- Familiarity with operating systems such as Windows, MacOS, and Linux
- Strong communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Experience with ticketing systems and customer service best practices
IT
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