IT Support Engineer

NAFFCO GROUP


Date: 15 hours ago
City: Dubai
Contract type: Full time
  • Minimum 2 Years of Hands-on experience on deskside support Good knowledge of Windows 10 , Outlook, Exchange, and Active Directory Good written and verbal communication skills Printers, IP Phone hands on experience
  • Staying up-to-date with the latest industry trends and technologies in order to improve overall IT support capabilities. ITSM tool - Basic knowledge on usage of ITSM tool, ITIL Processes Basic understanding of IP protocols, Office 365
  • Google Suite (Workspace) Administration experience.
  • Responds and resolves all assigned calls within prescribed SLA.
  • Manages own workload; diagnoses and fixes the issues of end user systems related to Hardware & Software issues.
  • Complies with the service levels pertaining to end user support.
  • Works with third parties to resolve various technical issues.
  • Updates Call Management System, clearly specifies progress and resolution details.
  • Accountable for Installation of Software’s, IT Asset Management, Printer Service, LAN Connectivity, etc.

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