IT Support Engineer
Urban Ridge Supplies
Date: 2 days ago
City: Dubai
Contract type: Full time

Join BlackStone eIT as a Support Engineer and be part of a dynamic team dedicated to delivering top-notch technical support to our valued clients. In this role, you will be responsible for troubleshooting customer issues, providing solutions, and ensuring customer satisfaction with our innovative software products.
This is an exciting opportunity for individuals who are passionate about technology and enjoy helping people solve complex problems. You will directly contribute to enhancing our client experience and driving our success as a leading software provider.
Key Responsibilities
This is an exciting opportunity for individuals who are passionate about technology and enjoy helping people solve complex problems. You will directly contribute to enhancing our client experience and driving our success as a leading software provider.
Key Responsibilities
- Act as the main point of contact for customer inquiries, offering guidance and troubleshooting assistance.
- Efficiently respond to and resolve customer support tickets, ensuring timely resolutions.
- Collaborate with the development team to relay customer feedback and participate in software improvement discussions.
- Maintain comprehensive records of customer interactions and technical issues in our support system.
- Conduct training sessions for clients on the effective use of software tools.
- Identify and document recurring issues to facilitate proactive resolutions.
- Stay updated on software updates and industry trends to provide informed support.
- Degree in Computer Science, Information Technology, or a related field.
- Experience in technical support, software troubleshooting, or a similar position.
- Strong technical knowledge of software and hardware systems.
- Exceptional communication and customer service skills.
- Proficiency with help desk software and CRM systems.
- Demonstrated problem-solving abilities and analytical thinking.
- Detail-oriented with a focus on providing high-quality customer service.
- A positive attitude and a genuine desire to help others.
- Ability to work both independently and collaboratively within a team.
- Strong organizational skills and the ability to manage multiple tasks effectively.
- Paid Time Off
- UAE Benefits
- Performance Bonus
- Training & Development
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
IT/OT SOC Manager
Accenture Middle East,
Dubai
9 hours ago
Title: IT/OT SOC ManagerLocation: Riyadh / Jeddah / Lusail / (Flexible for UAE)About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company...

Logistics Team Lead (with Russian language)
AM.PM,
Dubai
16 hours ago
At AM PM, we're experts in creating premium bathroom products that redefine the essence of luxury living. As we push ahead, shattering barriers and achieving new milestones, we're seeking outstanding professionals in Logistics to join our team!TasksOrganizing imports and exports for international tradeManaging international markets (deliveries to Europe from all over the world)Registration and preparation of documentation for customs clearance...

Visual Merchandiser - Forever New
Apparel Group,
Dubai
17 hours ago
Job DescriptionPOSITION OBJECTIVE The position is responsible to develop, deliver and communicate visual concepts and promote the brand, products and services in-store Train and coach the store team to perform merchant based VP and manage the daily, weekly and seasonal VP tasksKey ResponsibilitiesBrand Image - Ensure that the brand identity and presentation standards in both windows and in-store are achieved...
