IT Technical Support Officer
Mammoet
Date: 2 weeks ago
City: Dubai
Contract type: Contractor

Summary Of The Role
This position is offered on a 6-month contract basis and requires the candidate to work from the office. If you’re interested, please apply.
What You’ll Be Doing
#ITjobs
#madeformammoet
- IT Technical support Officer
- Working at Dubai, UAE
This position is offered on a 6-month contract basis and requires the candidate to work from the office. If you’re interested, please apply.
What You’ll Be Doing
- Provide Level 1 and 2 support to internal users during the Windows 11 upgrade project.
- Support in troubleshooting of hardware, printer/print server, MS Windows, Standard Microsoft Software, Outlook Client, network (WLAN, LAN, network equipment), and other in-house application issues
- Ensure user readiness before migration and provide post-migration support.
- Work closely with the IT Service Desk to escalate and track incidents as needed.
- Maintain accurate documentation of issues and resolutions within the ticketing system
- Minimum Degree in IT or equivalent
- 1-3 years’ experience with IT infrastructure and service support
- Experience in supporting Business Applications, Microsoft Office Suite, Networking, Activate Directory Domain, Windows OS
- Hands-on experience with mass upgrade/migration scenarios (Windows 10 to Windows 11 preferred)
- Team player and able to work with minimal supervision
- Service-minded and good problem-solving skills
- Experience with main stream ticketing system (TOPdesk, Servicenow, etc.) (Advantageous)
- Certification in ITIL/ISM or similar (Advantageous)
- You will have an opportunity to learn and grow
- You will work with highly professional and knowledgeable colleagues sharing local and global objectives
- Annual Leaves. We offer annual leaves to our employees to enjoy their quality time with family and friends.
- Regional & International exposure? Collaborating with Regional & Global teams on a continuous basis.
- Join us and find out more!
- Get in touch - www.linkedin.com/in/manish-kumar2
- Take a look at mammoet.com
#ITjobs
#madeformammoet
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