IT Technical Support Specialist

e.construct Fz LLC


Date: 1 day ago
City: Dubai
Contract type: Full time
Job Summary:

We are seeking a detail-oriented, customer-focused IT Technical Support Specialist with 3–5 years of hands-on experience to provide frontline technical assistance and support to end users for hardware, software, and network-related issues. The ideal candidate will troubleshoot problems, provide solutions, and ensure smooth IT operations across the organization.

Responsibilities:

  • Respond to user inquiries via ticketing system, email, phone, or in person
  • Diagnose and resolve hardware, software, printer, and network connectivity issues
  • Install, configure, and maintain computer systems and applications
  • Set up new user accounts, profiles, and access permissions
  • Provide support for Microsoft Windows, Office 365, and other enterprise applications
  • Manage Active Directory users, groups, and group policies
  • Assist in maintaining IT inventory, including hardware tracking and software licensing
  • Escalate complex issues to appropriate IT teams when necessary
  • Document technical issues and resolutions for knowledge base
  • Assist in onboarding/offboarding processes for employees
  • Maintain a high level of customer service while supporting users


Requirements:

  • 3–5 years of experience in a technical support, help desk, or desktop support role
  • Strong knowledge of Windows OS, Office 365, and standard desktop hardware/software
  • Familiarity with Active Directory, DNS, DHCP, VPN, and remote support tools
  • Basic networking knowledge (LAN/WAN, TCP/IP)
  • Excellent problem-solving and communication skills
  • Ability to work independently and prioritize multiple tasks
  • Certifications such as CompTIA A+, Microsoft (MCP/MCSA), or ITIL are a plus


Preferred Qualifications:

  • Associate’s or Bachelor’s degree in IT, Computer Science, or related field
  • Experience with help desk/ticketing systems (e.g., OSTicket, Jira, Freshservice)
  • Exposure to virtualization (VMware/Hyper-V), cloud services, or endpoint security tools

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