ITS Support Eng I (ONS), IT Services

Amazon


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Description

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonian's to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.

Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.

This position is located onsite in our corporate office. Hours are Sunday through Thursday from 9 am to 6 pm.

Key job responsibilities

  • Provide comprehensive technical support to Amazon Corporate employees.
  • Travel between buildings in the country as required.
  • Look for innovative process improvements and participate on teams to implement change.
  • Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.
  • Provide escalation support for customers requiring complex advanced troubleshooting, beyond the scope of front-line support.
  • Creates and updates standard operating procedures (SOPs) to improve the teams’ knowledge through knowledge management.
  • Manages the ticket queue to provide support with a fluctuating case count of trouble tickets, ensuring the customer is always updated on next steps through resolution.
  • Manages ticket quality by executing ticket auditing across EMEA region.
  • Assists with technical projects across In-Person Support, assuring deadlines are met and projects are completed on time.
  • Escalates any identified system or network outage impacting several customers to the correct service owners to mitigate downtime and impact. Assist with activities to triage and troubleshoot any system or network outage as needed.
  • Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.
  • Interview candidates applying for new roles within the org.
  • Identify and provide training for front-line support to assist in career development.
  • Provide in person support to internal customers for a variety of IT related software and hardware issues.

About The Team

Amazon's IT Support is the first point of contact for technical service requests. Our IT Support Engineers spend their day serving customers who attend IT offices during our offices’ open hours and support infrastructure projects as well as network (when necessary).

Basic Qualifications

  • 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
  • 2+ years of troubleshooting in a multi-user high availability environment experience
  • 2+ years of PC repair, troubleshooting, deployment and liquidation experience
  • 1+ years of IT client, server, and network service delivery experience
  • 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
  • 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • 2+ years of supporting and maintaining a corporate network environment experience
  • High school or equivalent diploma

Preferred Qualifications

  • 2+ years of computer networking experience
  • Experience supporting video conference and teleconference equipment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Middle East and North Africa FZ-LLC

Job ID: A2998738

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Email Marketing Manager

Printerpix, Dubai
AED 4,600 - AED 5,000 per month
7 hours ago
About The RoleWe are seeking a highly skilled and hands-on Email Marketing Manager with a strong passion for marketing automation, efficient processes, and driving results through segmentation and personalization. You will be responsible for managing and optimizing automated email flows across marketing and transactional touchpoints. This role demands both strategic thinking and tactical execution, including building emails in both HTML...

Associate - Company Secretarial

Waystone, Dubai
8 hours ago
Waystone leads the way in specialist services for the asset management industry.Partnering with institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide.With over 20 years’ experience and a comprehensive range of specialist services to its name, Waystone is now serving assets under management in excess of $2Tn.Waystone provides its clients with the...

Attendant, F&B - Snappers

Atlantis Resorts, Dubai
11 hours ago
( 16482 )At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.Nestled between the calm turquoise waters of...