JTG Service Supervisor

WE CONNECT WITH THAT AGELESS MILLENNIAL MINDSET AND BELIEVE THAT HOTELS CAN ENHANCE THE WORLD VIA ART, MUSIC, FASHION AND A DISTINCTIVE CONNECTION

Radisson RED sees things differently. We don’t have ‘staff’ we have ‘Creatives’. We don't have "managers” we have "LEADs".

WE ARE ON THE LOOK OUT FOR a REDtabulous Floor/Service Supervisor to join the amazing Jones The Grocer team here at Radisson RED

What are we looking for?

Supervise Store Shift Operations: Ensure assigned shifts are run accordingly to the operational daily procedures, specified customer service levels, employee satisfaction and HSSE guidelines.

Store Services and Product Knowledge: Supervise store staff to work with the full knowledge of all store promotions, company services, products and menu items to successfully deliver them to all customers.

Sequence of Service Skills Supervision: Supervise all staff to implement the correct sequence of service skills to ensure high standards of service in line with JTG operating procedures and standards.

Customer Satisfaction Levels: Continually look at understanding evolving customer requirements and satisfaction levels. Attend to guest special requirements.

Internal Communication and Coordination: Work closely with store management and staff to promote positive teamwork to run an efficient operation.

Daily and Weekly Reports: Assist in completing all reports and checklists on time as required.

HSSE & Quality Supervision: Supervise completion of store checklists and relevant equipment to fulfil HSSE requirements for daily operation.

Financial Responsibility: Supervise in-store shift cash handling duties (including tip collection) and procedures are strictly adhered to, resulting in accurate reporting of the day-to-day operational revenue and costs.

Operating environment: Flexibility in working conditions to include working hours and locations. Dealing with customers can be a highly pressurized job and the person must be able to manage this without compromising service levels of management skills.

Communication and listening skills at a high level

Time Management

Computer skills at an operational level with strong MS Office skills

Stress Resistance

Customer Orientation

Teamwork

Problem Solving/Innovativeness

Emotional Intelligence/Soft Skills

Are you REDy?

You should be innovative, creative, demonstrate a positive mind set and love a challenge. Are you engaging, self-motivated and love guests? We all do! Be genuine and Be yourself, we love that and won’t change that, promise!

Do you love people’s interaction, loves to be yourself, and are passionate for Music, Art & Fashion? We want to talk to you then!

Come as you are, wear a big smile and become the one who greets like no other. Forget the script. There is no script. Forget traditional, be bold. Have a chat. Make RED the place to be!.

Come join us and Make Every Moment Matter and make RED the place to be in the City.

Skills

Advanced Knowledge of Cash Registers/ Money Handling

Culinary Degree/Training

Advanced Beers/Spirits Knowledge