Junior Accountant – Group Revenue & Customer Service (Shift-based)

Job Purpose

Generate financial entries and invoices, resolve proration, tax and revenue accounting processing exceptions, process incentive/ORC, refund payments, reconcile control and clear nominals , audit documents , identify discrepancies, raise under collections, updation of Masters (General/Nominals) in Accounting System to facilitate seamless processing , accurate and timely accounting/reporting. Respond to disputes in a timely manner. Perform customer account reconciliation and escalate settlement delays.

Job Outline

• To process revenue accounting transactions, clear exceptions, raise invoices, trigger accounting, conduct reconciliation, fare/refund audits, master updates, reviews and other processing functions as per approved ISO Standards and Procedures.
• To identify and evaluate discrepancies, resolve queries with the respective internal or external stakeholders and preclude inconsistent results accompanied by maintenance of detective and prevention controls. Improve customer experience through high-quality deliverables, effective issue resolution and structured communication.
• To assist the Supervisor or Officer in pre/post-closing accounting functions and ad-hoc assignments.
• Support internal and external customers by providing required information and answering queries.
• Receipt daily collections in GR&CS cash counters at airport and non-airport locations into respective GL ledger, airline accounts or other debtor accounts. Update the business and operational systems with information such as debtor’s receipts and exchange rates as required. Be flexible to work in any of GR&CS locations with different shift patterns.
• Tally cash collected and bank the same after verifying with the sales report on a daily basis. Escalate discrepancies such as cash shortages immediately to the relevant supervisor/ manager of the unit to investigate further, provide the GR&CS supervisor with full details if the discrepancy cannot be resolved.
• Update the financial system with complete and accurate details to enable generation of receipt, invoices, payment voucher, and other financial documents and entries on time.
• Check documentation to identify deviations from set accounting procedures and practices on payments, receipts, accruals, prepayments and recoverable, reporting results to immediate supervisor for appropriate action.
• Generate and dispatch financial documents and check that financial entries created in the accounting system are backed by adequate supporting documents.
• Maintain manual or system based records of process requests, enquiries, complaints, claims, payment vouchers and reconciliation statements and identify queries relating to discrepancies which need to be escalated to the immediate supervisor, providing information and support to enable the query to be resolved as soon as possible.
• Respond to queries raised on a daily basis from staff, other finance sections or external clients (e.g. debtors, airlines) as appropriate, investigating queries where necessary to ensure a prompt and accurate response.
• Perform basic level of reconciliation based on predefined parameters for various clearing accounts, debtor, creditor, petty cash, reimbursement, deduction and accrual accounts so that all transactions are appropriately and accurately booked in the correct accounts.
  
  

Qualifications

Qualifications & Experience

Degree in Finance or Accounting related preferred.

Experience

3+ yrs

Knowledge/skills

• Working knowledge of office automation software like Word, Excel and Power point.
• Good analytical and investigative skills
• Ability to multitask
• Knowledge of fares, ticketing (preferably with IATA qualification. Working knowledge of advanced fares and Global Distribution Systems (GDS) would be an added advantage.
  
  
  
  

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.