Junior Support Engineer
Agile Consultants
Date: 3 weeks ago
City: Dubai
Contract type: Full time
Job Title: Junior Support Engineer
Location: Dubai
Salary: AED 3,000 – 4,000
Job Code: 088/001/078
Industry: MEP & HVAC Trading
Job Brief:
The Junior Support Engineer will provide technical support for a leading company’s range of MEP and HVAC products. The role involves assisting clients and internal teams with troubleshooting, installation guidance, and after-sales support while ensuring the smooth operation of systems. This position is ideal for fresh graduates or candidates with up to 2 years of experience in the HVAC/MEP sector who are eager to build a strong technical foundation.
Job Responsibilities:
- Provide first-line technical support for MEP and HVAC product inquiries from clients and internal teams.
- Assist in product installation, commissioning, and troubleshooting under senior engineer guidance.
- Support after-sales service by addressing product performance issues and coordinating with suppliers/manufacturers if needed.
- Prepare and maintain documentation, including product manuals, troubleshooting guides, and service reports.
- Stay updated with technical specifications and features of the company’s product portfolio.
- Collaborate with the sales team to provide technical inputs and solutions for client requirements.
Job Requirements:
- Bachelor’s degree/Diploma in Mechanical/Electrical Engineering or related field.
- 1–2 years of experience in technical support within MEP or HVAC products (fresh graduates encouraged to apply).
- Basic knowledge of HVAC systems, plumbing solutions, and MEP equipment.
- Strong technical troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
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