KA logistics coordinator

Company:** JD.com, Inc.

Job Title:** KA Logistics Coordinator

Job Summary**

The KA Logistics Coordinator will be responsible for overseeing and optimizing the logistics operations for key accounts within JD.com. This role involves ensuring the efficient and timely delivery of goods, managing key account expectations, and collaborating with various internal and external stakeholders to achieve operational excellence.

Job Responsibilities**

• Act as the primary point of contact for logistics-related inquiries and issues for designated Key Accounts (KAs).
• Coordinate and monitor the end-to-end logistics process for KA orders, including warehousing, transportation, and delivery, ensuring adherence to service level agreements (SLAs).
• Proactively identify potential logistics bottlenecks or delays and implement corrective actions in collaboration with relevant teams (e.g., warehouse, carriers, sales).
• Analyze logistics data to identify areas for improvement in efficiency, cost-effectiveness, and customer satisfaction for KAs.
• Prepare and present regular performance reports on KA logistics operations, highlighting key metrics, trends, and recommendations.
• Collaborate with KA managers and sales teams to understand specific client requirements and tailor logistics solutions accordingly.
• Manage and resolve any logistics-related disputes or escalations from KAs in a timely and professional manner.
• Ensure compliance with all relevant logistics regulations and company policies.
• Participate in strategic planning for KA logistics improvements and new service offerings.
• Maintain strong relationships with carriers, customs brokers, and other third-party logistics providers to ensure seamless operations.
  
  

Job Qualifications**

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 2-4 years of experience in logistics coordination, supply chain management, or a similar role, preferably within an e-commerce or retail environment.
• Proven experience managing key accounts or high-volume client relationships is a strong plus.
• Strong understanding of logistics processes, including warehousing, transportation (road, rail, air, sea), and last-mile delivery.
• Excellent analytical and problem-solving skills with the ability to interpret complex data.
• Proficiency in logistics management software and Microsoft Office Suite (especially Excel).
• Exceptional communication and interpersonal skills, with the ability to effectively liaise with diverse stakeholders.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.
• Detail-oriented with strong organizational and time management skills.
• Fluency in Mandarin and English is required for effective communication with internal teams and key account representatives.
  
  

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

【International Logistics】

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.