Key Account Manager

Job Title: Key Account Manager – Fine Dining

Location: Dubai

Salary: AED 15,000 - 18,000

Job Code: 263/001/931

Industry: FMCG

Job Brief:

We are looking for a results-driven Key Account Manager – Fine Dining to manage and expand relationships with high-end dining establishments across Dubai. The ideal candidate will have a strong background in HORECA or premium foodservice sales, a deep understanding of the fine dining segment, and the ability to drive growth through strategic product placement and exceptional client service. If you are passionate about premium food products and thrive in a fast-paced, client-focused environment, this role offers an exciting opportunity to make a significant impact.

Job Responsibilities:

• Manage and grow relationships with assigned fine dining key accounts.
• Achieve monthly, quarterly, and annual sales targets within the fine dining segment.
• Lead the launch of new premium and specialty products in collaboration with key stakeholders.
• Ensure timely collection of payments and resolve billing issues.
• Conduct regular account reviews and share performance insights with management.
• Monitor stock availability and proactively address out-of-stock or short-expiry situations.
• Identify and pursue new business opportunities within the fine dining channel.
• Track competitor activities including pricing and promotions.
• Address service-related concerns and maintain high customer satisfaction levels.
• Maintain accurate customer data, contact logs, and visit records.
• Coordinate with supply chain and logistics teams for timely stock delivery.
• Collaborate with chefs and purchasing teams to support menu development and product placement.
• Leverage technical and culinary support to drive listings and product trials.
• Follow designated call cycles and visit plans to maintain account frequency.
• Prepare and present weekly/monthly sales reports with actionable growth strategies.
• Monitor customer credit limits and assist in payment collections.
• Recommend new fine dining accounts and identify opportunities for premium product placement.
• Participate in tender processes and monitor deadlines, volumes, and pricing compliance.
• Ensure adherence to internal policies, pricing structures, and contractual obligations.

Job Requirements:

• Minimum 5 years’ experience managing fine dining or HORECA accounts.
• Strong sales, negotiation, and client relationship skills.
• In-depth knowledge of foodservice distribution, premium products, and fine dining standards.
• Excellent communication, presentation, and customer service abilities.
• High level of professionalism and keen attention to detail.
• Proficiency in using sales tracking, forecasting, and reporting tools.
• Ability to interpret market trends and develop effective strategies.
• Strong problem-solving capabilities.