Kiosk Attendant – Emirates Palace Mandarin Oriental (Located at ADNOC)

Mandarin Oriental


Date: 1 day ago
City: Abu Dhabi
Contract type: Full time
Key Responsibilities

Guest Services:

  • Serve as an information specialist, providing guests with comprehensive details about Emirates Palace Mandarin Oriental offerings, including restaurants, Kids’ Palace, spa, activities, and accommodations.
  • Respond to guest inquiries professionally and efficiently, always ensuring welcoming and hospitable interaction.

Reservations Support

  • Facilitate restaurant reservations through direct access to the reservation system.
  • Assist with booking spa appointments, activities, and Kids’ Palace reservations using the relevant systems.
  • Submit room reservation requests to the designated reservations email for processing.
  • Ensure accuracy and completeness in all reservation-related communications and documentation.

Membership Assistance

  • Provide information about Emirates Palace Mandarin Oriental membership and assist guests with inquiries, sign-ups and renewals.

Operational Excellence

  • Maintain up-to-date knowledge of the resort’s offerings, promotions, and policies to provide accurate and timely information to guests.
  • Manage reservation systems efficiently and in compliance with Emirates Palace Mandarin Oriental standards.
  • Collaborate with internal departments to ensure guest needs are met and expectations are exceeded.

Administrative Duties

  • Maintain detailed records of reservations and inquiries for reporting and follow-up purposes.
  • Handle guest feedback and resolve minor issues promptly, escalating more complex concerns to the appropriate department when necessary.

Qualifications And Skills

  • Exceptional communication and interpersonal skills with a focus on guest satisfaction.
  • Proficiency in using reservation systems and email communication platforms.
  • Strong organizational skills and attention to detail.
  • Ability to work independently, manage time effectively, and handle multiple tasks simultaneously.
  • Prior experience in hospitality, guest services, or reservations is preferred.
  • Fluency in English, Arabic is a must.

Other Requirements

  • A professional appearance and demeanor consistent with Emirates Palace’s luxury standards.
  • Flexibility to adapt to guests’ needs and operational requirements.
  • Commitment to upholding the values and principles of Emirates Palace Mandarin Oriental.

This role offers an excellent opportunity to act as a brand ambassador for Emirates Palace Mandarin Oriental, ensuring guests are well-informed and supported in their journey to experiencing the resort's exceptional offerings.

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