L1 IT Systems Engineer

One of JobIn Clients is Looking for a tech-savvy L1 IT Systems Engineer who’s passionate about solving technical issues, supporting end users, and keeping systems running smoothly. This is a great opportunity for someone early in their IT career who wants to grow their technical skills in a dynamic environment. 

Key Responsibilitie:

• Provide first-line technical support for hardware, software, and network issues

• Monitor system alerts and escalate issues to L2/L3 support as needed

• Perform routine system maintenance, updates, and backups

• Install and configure desktops, laptops, printers, and mobile devices

• Support Office 365, Windows OS, and basic network troubleshooting

• Maintain IT documentation, ticket logs, and asset inventories

• Assist with user account management (Active Directory, email, etc.)

• Deliver outstanding customer service to internal users

• Basic understanding of networking (IP, DNS, DHCP) and troubleshooting techniques
• Familiarity with ticketing systems and IT service management (ITSM) tools
• Knowledge of Windows 10/11, Microsoft Office 365, and basic Active Directory use
• Ability to diagnose and resolve common hardware/software issues
• 0–2 years of IT support or system administration experience
• IT certifications such as CompTIA A+, Microsoft Fundamentals, or similar are a plus
• Exposure to remote desktop tools, antivirus software, and patch management