L1 Service Desk Agent - Arabic Speaking
Ceenex Global LLC
Date: 2 weeks ago
City: Dubai
Contract type: Full time
We're Hiring: L1 Service Desk Agent - Arabic Speaking!
We are looking for a dedicated and skilled Service Desk Agent who is fluent in Arabic and English to join our client team in UAE. The ideal candidate will possess strong technical knowledge and customer service skills to effectively assist clients with their inquiries and issues.
What You'll Do
We are looking for a dedicated and skilled Service Desk Agent who is fluent in Arabic and English to join our client team in UAE. The ideal candidate will possess strong technical knowledge and customer service skills to effectively assist clients with their inquiries and issues.
What You'll Do
- Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat.
- Diagnose and troubleshoot hardware and software issues.
- Providing remote access to guide users to fix issues.
- Escalate unresolved queries to the next level of support.
- Maintain accurate records of all interactions and steps taken.
- Follow standard procedures for proper escalation of unresolved issues.
- Provide excellent customer service and ensure user satisfaction.
- Minimum of 1-3 years' experience in a similar role.
- Fluent in Arabic and proficient in English.
- Strong problem-solving skills and attention to detail.
- Excellent interpersonal and communication abilities.
- Ability to work effectively under pressure in a fast-paced environment.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Early Career Trainee - Sales Growth Analyst
GE Vernova,
Dubai
1 hour ago
Job Description SummaryTogether, we have The Energy to Change the World! Come and join us for an exciting internship opportunity at GE Vernova, where we bring together technologies and expertise to help solve the toughest power system challenges, accelerating the global transition to a greener, more resilient, and reliable grid.The Early Career Training is a 1 year program, and it...
Keyade:Performance Manager- Dubai
GroupM,
Dubai
2 hours ago
About WPP MediaWPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for...
Account Executive, LE/GE, GTS
Gartner,
Dubai
5 hours ago
About the role:The Account Executive is a field-based, direct sales role responsible for both client retention as well as growth through contract expansion and the introduction of new products and services. You will consult with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Gartner’s products and services.What you’ll do:Account management with an...
