L2 Engineer /SME– Aruba
Dicetek LLC
Date: 8 hours ago
City: Abu Dhabi
Contract type: Contractor

Position Title: L2 Engineer /SME– Aruba
Department: IT/Network Operations
Location: Dubai / Abu Dhabi
Job Summary
The L2 Engineer – Aruba is responsible for providing advanced technical support, troubleshooting, and management of Aruba network solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of Aruba wireless and wired network infrastructure, and collaborating with cross-functional teams to implement and optimize network solutions.
Key Responsibilities
Technical Support and Troubleshooting
Education
Department: IT/Network Operations
Location: Dubai / Abu Dhabi
Job Summary
The L2 Engineer – Aruba is responsible for providing advanced technical support, troubleshooting, and management of Aruba network solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of Aruba wireless and wired network infrastructure, and collaborating with cross-functional teams to implement and optimize network solutions.
Key Responsibilities
Technical Support and Troubleshooting
- Provide Level 2 (L2) support for Aruba network solutions, including wireless access points, controllers, and switches.
- Troubleshoot escalated issues related to network connectivity, performance, and configuration.
- Analyze and resolve complex network problems, ensuring minimal downtime and disruption.
- Perform root cause analysis (RCA) for recurring issues and document solutions.
- Configure and manage Aruba wireless controllers, access points, and switches.
- Implement and optimize Aruba network policies, including VLANs, QoS, and security settings.
- Monitor network performance using Aruba tools such as AirWave and Central.
- Maintain firmware updates and patches for Aruba devices.
- Respond to and resolve incidents within defined SLAs.
- Escalate unresolved issues to Level 3 (L3) support or vendor teams when necessary.
- Document incidents, resolutions, and lessons learned in the knowledge base.
- Use Aruba network monitoring tools (e.g., AirWave, Aruba Central) to track network health and performance.
- Generate regular reports on network utilization, uptime, and issue trends.
- Provide recommendations for network optimization based on analytics.
- Work closely with L1 support teams to ensure smooth escalation processes.
- Collaborate with cross-functional teams for network upgrades, migrations, and deployments.
- Communicate effectively with stakeholders regarding network status, incidents, and resolutions.
- Ensure network configurations adhere to organizational security policies and industry standards.
- Implement and maintain Aruba security features, such as WPA3, firewalls, and intrusion prevention systems.
- Conduct regular audits to ensure compliance with regulatory requirements.
Education
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Aruba certifications (e.g., Aruba Certified Switching Associate (ACSA), Aruba Certified Mobility Associate (ACMA)) are highly preferred.
- 5+ years of experience in network wireless solutions.
- Hands-on experience with Aruba wireless and wired network solutions.
- Proven expertise in troubleshooting and resolving network issues.
- Strong knowledge of Aruba network solutions, including wireless controllers, access points, and switches.
- Proficiency in network protocols (e.g., TCP/IP, DNS, DHCP, VLANs, QoS).
- Experience with Aruba monitoring tools such as AirWave and Aruba Central.
- Familiarity with network security practices, including firewalls, encryption, and intrusion prevention systems.
- Knowledge of ITSM platforms (e.g., ServiceNow, Jira) for incident and problem management.
- Excellent problem-solving and analytical skills.
- Strong communication skills, both verbal and written.
- Ability to work collaboratively in a team environment.
- Attention to detail and a proactive approach to issue resolution.
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