L2 Engineer /SME– Aruba

Dicetek LLC


Date: 8 hours ago
City: Abu Dhabi
Contract type: Contractor
Position Title: L2 Engineer /SME– Aruba

Department: IT/Network Operations

Location: Dubai / Abu Dhabi

Job Summary

The L2 Engineer – Aruba is responsible for providing advanced technical support, troubleshooting, and management of Aruba network solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of Aruba wireless and wired network infrastructure, and collaborating with cross-functional teams to implement and optimize network solutions.

Key Responsibilities

Technical Support and Troubleshooting

  • Provide Level 2 (L2) support for Aruba network solutions, including wireless access points, controllers, and switches.
  • Troubleshoot escalated issues related to network connectivity, performance, and configuration.
  • Analyze and resolve complex network problems, ensuring minimal downtime and disruption.
  • Perform root cause analysis (RCA) for recurring issues and document solutions.

Network Configuration and Management

  • Configure and manage Aruba wireless controllers, access points, and switches.
  • Implement and optimize Aruba network policies, including VLANs, QoS, and security settings.
  • Monitor network performance using Aruba tools such as AirWave and Central.
  • Maintain firmware updates and patches for Aruba devices.

Incident and Problem Management

  • Respond to and resolve incidents within defined SLAs.
  • Escalate unresolved issues to Level 3 (L3) support or vendor teams when necessary.
  • Document incidents, resolutions, and lessons learned in the knowledge base.

Performance Monitoring and Reporting

  • Use Aruba network monitoring tools (e.g., AirWave, Aruba Central) to track network health and performance.
  • Generate regular reports on network utilization, uptime, and issue trends.
  • Provide recommendations for network optimization based on analytics.

Collaboration and Communication

  • Work closely with L1 support teams to ensure smooth escalation processes.
  • Collaborate with cross-functional teams for network upgrades, migrations, and deployments.
  • Communicate effectively with stakeholders regarding network status, incidents, and resolutions.

Compliance and Security

  • Ensure network configurations adhere to organizational security policies and industry standards.
  • Implement and maintain Aruba security features, such as WPA3, firewalls, and intrusion prevention systems.
  • Conduct regular audits to ensure compliance with regulatory requirements.

Qualifications

Education

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Aruba certifications (e.g., Aruba Certified Switching Associate (ACSA), Aruba Certified Mobility Associate (ACMA)) are highly preferred.

Experience

  • 5+ years of experience in network wireless solutions.
  • Hands-on experience with Aruba wireless and wired network solutions.
  • Proven expertise in troubleshooting and resolving network issues.

Technical Skills

  • Strong knowledge of Aruba network solutions, including wireless controllers, access points, and switches.
  • Proficiency in network protocols (e.g., TCP/IP, DNS, DHCP, VLANs, QoS).
  • Experience with Aruba monitoring tools such as AirWave and Aruba Central.
  • Familiarity with network security practices, including firewalls, encryption, and intrusion prevention systems.
  • Knowledge of ITSM platforms (e.g., ServiceNow, Jira) for incident and problem management.

Soft Skills

  • Excellent problem-solving and analytical skills.
  • Strong communication skills, both verbal and written.
  • Ability to work collaboratively in a team environment.
  • Attention to detail and a proactive approach to issue resolution.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Enterprise Architect (m/f/d)

Halian, Abu Dhabi
4 hours ago
Type: 12 months contract with the potential to extend dependent upon multuple factorsAbout the Role: This role supports enterprise-wide transformation across infrastructure, applications, and data platforms in the regulated sector. The technology estate includes Microsoft Azure, Oracle platforms, modern data analytics platforms, and a mix of legacy and cloud-native applications.The Enterprise Architect provides strategic and technical leadership across cloud migration,...

Lead/Specialist- Project Interface

Penspen, Abu Dhabi
5 hours ago
Penspen is looking for Qualified and experienced candidates for the position of Lead/Specialist Interface Engineers for the PMC project in Abu Dhabi.The Ideal candidate should have 15+ years of experience in the oll and gas industry with experience in the large FEED/EPC offshore projects.Previous experience in any of the ADNOC Offshore projects on a PMC side would be an added...

Senior Specialist Strategy - SU

AD Ports Group, Abu Dhabi
16 hours ago
Job DescriptionSenior Specialist, Maritime Strategy, is responsible for driving the strategic direction and performance optimization of Abu Dhabi maritime business operations. contribute to shaping our organization's long-term goals, identifying growth opportunities, and ensuring optimal resource allocation within the maritime sector.All activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation. The Senior Specialist...