L2 Engineer /SME– Aruba

Dicetek LLC


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Contractor
Position Title: L2 Engineer /SME– Aruba

Department: IT/Network Operations

Location: Dubai / Abu Dhabi

Job Summary

The L2 Engineer – Aruba is responsible for providing advanced technical support, troubleshooting, and management of Aruba network solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of Aruba wireless and wired network infrastructure, and collaborating with cross-functional teams to implement and optimize network solutions.

Key Responsibilities

Technical Support and Troubleshooting

  • Provide Level 2 (L2) support for Aruba network solutions, including wireless access points, controllers, and switches.
  • Troubleshoot escalated issues related to network connectivity, performance, and configuration.
  • Analyze and resolve complex network problems, ensuring minimal downtime and disruption.
  • Perform root cause analysis (RCA) for recurring issues and document solutions.

Network Configuration and Management

  • Configure and manage Aruba wireless controllers, access points, and switches.
  • Implement and optimize Aruba network policies, including VLANs, QoS, and security settings.
  • Monitor network performance using Aruba tools such as AirWave and Central.
  • Maintain firmware updates and patches for Aruba devices.

Incident and Problem Management

  • Respond to and resolve incidents within defined SLAs.
  • Escalate unresolved issues to Level 3 (L3) support or vendor teams when necessary.
  • Document incidents, resolutions, and lessons learned in the knowledge base.

Performance Monitoring and Reporting

  • Use Aruba network monitoring tools (e.g., AirWave, Aruba Central) to track network health and performance.
  • Generate regular reports on network utilization, uptime, and issue trends.
  • Provide recommendations for network optimization based on analytics.

Collaboration and Communication

  • Work closely with L1 support teams to ensure smooth escalation processes.
  • Collaborate with cross-functional teams for network upgrades, migrations, and deployments.
  • Communicate effectively with stakeholders regarding network status, incidents, and resolutions.

Compliance and Security

  • Ensure network configurations adhere to organizational security policies and industry standards.
  • Implement and maintain Aruba security features, such as WPA3, firewalls, and intrusion prevention systems.
  • Conduct regular audits to ensure compliance with regulatory requirements.

Qualifications

Education

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Aruba certifications (e.g., Aruba Certified Switching Associate (ACSA), Aruba Certified Mobility Associate (ACMA)) are highly preferred.

Experience

  • 5+ years of experience in network wireless solutions.
  • Hands-on experience with Aruba wireless and wired network solutions.
  • Proven expertise in troubleshooting and resolving network issues.

Technical Skills

  • Strong knowledge of Aruba network solutions, including wireless controllers, access points, and switches.
  • Proficiency in network protocols (e.g., TCP/IP, DNS, DHCP, VLANs, QoS).
  • Experience with Aruba monitoring tools such as AirWave and Aruba Central.
  • Familiarity with network security practices, including firewalls, encryption, and intrusion prevention systems.
  • Knowledge of ITSM platforms (e.g., ServiceNow, Jira) for incident and problem management.

Soft Skills

  • Excellent problem-solving and analytical skills.
  • Strong communication skills, both verbal and written.
  • Ability to work collaboratively in a team environment.
  • Attention to detail and a proactive approach to issue resolution.

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