L2 Engineer/SME – Versa SD-WAN

Dicetek LLC


Date: 11 hours ago
City: Dubai
Contract type: Contractor
Position Title: L2 Engineer/SME – Versa SD-WAN

Department: IT/Network Operations

Location: Dubai/ Abu Dhabi

Job Summary

The L2 Engineer – Versa SD-WAN is responsible for providing advanced technical support, troubleshooting, and management of Versa SD-WAN solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of SD-WAN infrastructure, and collaborating with cross-functional teams to implement, optimize, and maintain Versa SD-WAN deployments.

Key Responsibilities

Technical Support and Troubleshooting

  • Provide Level 2 (L2) support for Versa SD-WAN solutions, including Versa FlexVNF and Versa Director.
  • Troubleshoot escalated issues related to SD-WAN connectivity, routing, application performance, and configuration.
  • Perform root cause analysis (RCA) for recurring issues and document solutions.
  • Resolve complex network issues involving dynamic path selection, link failover, and application-aware routing.

SD-WAN Configuration and Management

  • Configure and manage Versa SD-WAN policies, including dynamic path selection, traffic shaping, and application-aware routing.
  • Optimize SD-WAN configurations to ensure high availability and performance across multiple sites.
  • Implement and maintain Versa security features, such as VPNs, firewalls, and intrusion prevention systems (IPS).
  • Monitor SD-WAN performance using Versa Director and Versa Analytics.

Incident and Problem Management

  • Respond to and resolve incidents within defined SLAs.
  • Escalate unresolved issues to Level 3 (L3) support or Versa vendor teams when necessary.
  • Document incidents, resolutions, and lessons learned in the knowledge base.

Performance Monitoring and Reporting

  • Use Versa monitoring tools (e.g., Versa Analytics, Versa Director) to track SD-WAN health and performance.
  • Generate regular reports on SD-WAN utilization, uptime, and issue trends.
  • Provide recommendations for SD-WAN optimization based on analytics.

Collaboration and Communication

  • Work closely with L1 support teams to ensure smooth escalation processes.
  • Collaborate with cross-functional teams for SD-WAN upgrades, migrations, and deployments.
  • Communicate effectively with stakeholders regarding SD-WAN status, incidents, and resolutions.

Compliance and Security

  • Ensure SD-WAN configurations adhere to organizational security policies and industry standards.
  • Conduct regular audits to ensure compliance with regulatory requirements.
  • Implement and maintain Versa security features, such as SSL/TLS encryption, VPNs, and firewalls.

Qualifications

Education

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Versa certifications (e.g., Versa Certified SD-WAN Professional) are highly preferred.

Experience

  • 5+ years of experience in network SDWAN solutions.
  • Hands-on experience with Versa SD-WAN solutions and Versa FlexVNF.
  • Proven expertise in troubleshooting and resolving SD-WAN-related issues.

Technical Skills

  • Strong knowledge of Versa SD-WAN solutions, including Versa Director and Versa Analytics.
  • Proficiency in network protocols (e.g., TCP/IP, BGP, OSPF, DNS, DHCP, VPNs).
  • Experience with dynamic path selection, link failover, and application-aware routing.
  • Familiarity with Versa security features, such as IPS, firewalls, and VPNs.
  • Knowledge of ITSM platforms (e.g., ServiceNow) for incident and problem management.

Soft Skills

  • Excellent problem-solving and analytical skills.
  • Strong communication skills, both verbal and written.
  • Ability to work collaboratively in a team environment.
  • Attention to detail and a proactive approach to issue resolution.

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