L2 Engineer/SME – Versa SD-WAN
Dicetek LLC
Date: 2 weeks ago
City: Dubai
Contract type: Contractor

Position Title: L2 Engineer/SME – Versa SD-WAN
Department: IT/Network Operations
Location: Dubai/ Abu Dhabi
Job Summary
The L2 Engineer – Versa SD-WAN is responsible for providing advanced technical support, troubleshooting, and management of Versa SD-WAN solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of SD-WAN infrastructure, and collaborating with cross-functional teams to implement, optimize, and maintain Versa SD-WAN deployments.
Key Responsibilities
Technical Support and Troubleshooting
Education
Department: IT/Network Operations
Location: Dubai/ Abu Dhabi
Job Summary
The L2 Engineer – Versa SD-WAN is responsible for providing advanced technical support, troubleshooting, and management of Versa SD-WAN solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of SD-WAN infrastructure, and collaborating with cross-functional teams to implement, optimize, and maintain Versa SD-WAN deployments.
Key Responsibilities
Technical Support and Troubleshooting
- Provide Level 2 (L2) support for Versa SD-WAN solutions, including Versa FlexVNF and Versa Director.
- Troubleshoot escalated issues related to SD-WAN connectivity, routing, application performance, and configuration.
- Perform root cause analysis (RCA) for recurring issues and document solutions.
- Resolve complex network issues involving dynamic path selection, link failover, and application-aware routing.
- Configure and manage Versa SD-WAN policies, including dynamic path selection, traffic shaping, and application-aware routing.
- Optimize SD-WAN configurations to ensure high availability and performance across multiple sites.
- Implement and maintain Versa security features, such as VPNs, firewalls, and intrusion prevention systems (IPS).
- Monitor SD-WAN performance using Versa Director and Versa Analytics.
- Respond to and resolve incidents within defined SLAs.
- Escalate unresolved issues to Level 3 (L3) support or Versa vendor teams when necessary.
- Document incidents, resolutions, and lessons learned in the knowledge base.
- Use Versa monitoring tools (e.g., Versa Analytics, Versa Director) to track SD-WAN health and performance.
- Generate regular reports on SD-WAN utilization, uptime, and issue trends.
- Provide recommendations for SD-WAN optimization based on analytics.
- Work closely with L1 support teams to ensure smooth escalation processes.
- Collaborate with cross-functional teams for SD-WAN upgrades, migrations, and deployments.
- Communicate effectively with stakeholders regarding SD-WAN status, incidents, and resolutions.
- Ensure SD-WAN configurations adhere to organizational security policies and industry standards.
- Conduct regular audits to ensure compliance with regulatory requirements.
- Implement and maintain Versa security features, such as SSL/TLS encryption, VPNs, and firewalls.
Education
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Versa certifications (e.g., Versa Certified SD-WAN Professional) are highly preferred.
- 5+ years of experience in network SDWAN solutions.
- Hands-on experience with Versa SD-WAN solutions and Versa FlexVNF.
- Proven expertise in troubleshooting and resolving SD-WAN-related issues.
- Strong knowledge of Versa SD-WAN solutions, including Versa Director and Versa Analytics.
- Proficiency in network protocols (e.g., TCP/IP, BGP, OSPF, DNS, DHCP, VPNs).
- Experience with dynamic path selection, link failover, and application-aware routing.
- Familiarity with Versa security features, such as IPS, firewalls, and VPNs.
- Knowledge of ITSM platforms (e.g., ServiceNow) for incident and problem management.
- Excellent problem-solving and analytical skills.
- Strong communication skills, both verbal and written.
- Ability to work collaboratively in a team environment.
- Attention to detail and a proactive approach to issue resolution.
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