L2 Network Security Engineer – Fortinet/Cisco/Palo alto
Dicetek LLC
Date: 2 weeks ago
City: Dubai
Contract type: Contractor
Position Title: L2 Engineer/SME – Firewall Security
Department: IT/Security Operations
Location: Dubai/ Abu Dhabi
Job Summary
The L2 Engineer – Firewall Security is responsible for providing advanced technical support, management, and optimization of firewall security solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and security of network infrastructure, and collaborating with cross-functional teams to implement and maintain firewall configurations and policies.
Key Responsibilities
Technical Support and Troubleshooting
Education
Department: IT/Security Operations
Location: Dubai/ Abu Dhabi
Job Summary
The L2 Engineer – Firewall Security is responsible for providing advanced technical support, management, and optimization of firewall security solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and security of network infrastructure, and collaborating with cross-functional teams to implement and maintain firewall configurations and policies.
Key Responsibilities
Technical Support and Troubleshooting
- Provide Level 2 (L2) support for firewall security solutions, including hardware and software firewalls (e.g., Palo Alto, Fortinet, Check Point, Cisco ASA).
- Troubleshoot escalated issues related to firewall configurations, connectivity, and security policies.
- Perform root cause analysis (RCA) for recurring issues and document solutions.
- Resolve complex network security issues, including traffic filtering, intrusion prevention, and VPN connectivity.
- Configure and manage firewall rules, policies, and security settings to ensure optimal protection.
- Implement and optimize security features, including intrusion prevention systems (IPS), web filtering, and application control.
- Monitor firewall performance and traffic patterns using security management tools.
- Maintain firmware updates and patches for firewall devices.
- Respond to and resolve security incidents within defined SLAs.
- Escalate unresolved issues to Level 3 (L3) support or vendor teams when necessary.
- Document incidents, resolutions, and lessons learned in the knowledge base.
- Ensure firewall configurations adhere to organizational security policies and industry standards.
- Conduct regular audits to ensure compliance with regulatory requirements (e.g., GDPR, ISO 27001).
- Implement and maintain VPNs, SSL/TLS encryption, and other security protocols.
- Use firewall monitoring tools (e.g., Panorama, FortiManager, Cisco FMC) to track firewall health and performance.
- Generate regular reports on firewall utilization, threat detection, and issue trends.
- Provide recommendations for security optimization based on analytics.
- Work closely with L1 support teams to ensure smooth escalation processes.
- Collaborate with cross-functional teams for network upgrades, migrations, and deployments.
- Communicate effectively with stakeholders regarding security incidents, resolutions, and firewall status.
Education
- Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
- Security certifications (e.g., Palo Alto PCNSA/PCNSE, Fortinet NSE4/NSE5, Check Point CCSA/CCSE) are highly preferred.
- 5+ years of experience in network security
- Hands-on experience with firewall solutions from vendors such as Palo Alto, Fortinet, Check Point, or Cisco.
- Proven expertise in troubleshooting and resolving firewall-related issues.
- Strong knowledge of firewall technologies, including rule creation, traffic filtering, and VPN configuration.
- Proficiency in network protocols (e.g., TCP/IP, DNS, DHCP, BGP, OSPF).
- Experience with intrusion prevention systems (IPS), web filtering, and application control.
- Familiarity with security monitoring tools (e.g., Panorama, FortiAnalyzer, Cisco FMC).
- Knowledge of ITSM platforms (e.g., ServiceNow) for incident and problem management.
- Excellent problem-solving and analytical skills.
- Strong communication skills, both verbal and written.
- Ability to work collaboratively in a team environment.
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