Laundry Attendant

Dusit Doha Hotel | Dusit Hotel & Suites - Doha


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Description

PRIMARY RESPONSIBILITIES:

  • Collect dirty uniforms and issue clean uniforms to designated hotel personnel as per department specifications.
  • Legibly document information on uniform slips and distribute accurately.
  • Legibly document information on uniform cards for new employees; issue and make necessary alterations for new employee uniforms.
  • Size, issue and properly document uniforms for temporary personnel.
  • Issue designated cleaning rags/service towels to F&B personnel; transport soiled cleaning rags to Laundry for cleaning. Maintain designated par levels.
  • Legibly document and coordinate guest and hotel management laundry/dry cleaning and hotel uniforms to be picked up and cleaned by service company.
  • Inspect condition, charges and amount of cleaned items received from service company; resolve any discrepancies.
  • Organize all cleaned laundry/dry cleaning and uniforms into designated order and racks.
  • Monitor and maintain the orderly and clean condition of the uniform room.
  • Remove substandard uniforms from circulation and reassign replacements.
  • Monitor and maintain accurate records of all assigned and unassigned uniforms.
  • Distribute all paperwork to designated personnel/departments.
  • Process guest requests for pressing and minor repairs of clothes as assigned.
  • Coordinate repairs for uniforms.
  • Coordinate pick up of soiled hotel linen and delivery of cleaned hotel linen from laundry service company.
  • Inspect condition, charges and amount of cleaned hotel linen received from Service Company; resolve any discrepancies.
  • Organize and stock all clean hotel linen in designated areas, shelves.
  • Remove substandard hotel linens from circulating inventory.
  • Receive rental linens from service company and verify accuracy of delivery to order; resolve any discrepancies.
  • Issue designated table linens to F&B personnel according to departmental procedures.
  • Report all shortages, damages, maintenance requests, problems and linen/uniform availability to manager.
  • Maintain close liaison with laundry Service Company to ensure the service provided meets the hotel’s standards.
  • Monitor and maintain the clean and orderly condition of the linen room; ensure security of all hotel property.
  • Monitor and maintain designated supply levels.
  • Handle complaints by following the instant pacification procedures, ensuring guest satisfaction.
  • Promote positive relations with guests and employees.
  • Successful completion of the training/certification process.

Administrative Responsibilities

  • Complete inventory of uniforms and hotel linens as assigned.
  • Complete special projects involving mending/sewing as assigned.
  • Assist Laundry in sorting and documenting dirty hotel linens.

Others

  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.

Accountabilities

  • Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

  • Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

  • At least High School graduate
  • No experienced is welcome. Laundry knowledge is preferred
  • Ability to communicate basic English.
  • Hard-working and detail-oriented

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