Laundry Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.

About the role
The Laundry Supervisor administers and controls all Laundry/Valet operations to achieve Four Seasons standards and objectives. He/she ensures that all linen is clean, the circulation is sufficient, the linen closets are well stocked.

What you will do

1. Ensures that all Rooms and F&B linen, Guests Clothing, Residences and Employee Uniforms are cleaned on a timely basis and in a cost-efficient manner.

2. Train and supervise all Laundry/ Valet employees.
3. Participate in the daily routine of receiving, handling, tagging, spotting, cleaning, pressing and packaging of all guests or employees' clothes; and inventories.
4. Resolves guests' complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Handle internal and eventual external telephone calls professionally and courteously with a helpful attitude to the guest and to fellow employees.
5. Assist in meeting the financial goals of the department. Monitors and controls labor expense and other divisional expenses. Coordinates periodic Linen, Uniform and Supplies Inventories, and other reports.
6. Maintain good working relationships with all departments in the hotel and outsourced laundry.
7. Maintain a clean and organized working environment in the Laundry/Valet department at all times.
8. Requisition and handle all equipment and chemicals in Laundry/Valet as well as train those in the department in their proper use and care.
9. Monitor a maintenance program for all equipment developed by Engineering.
10. Perform other tasks or projects as assigned by the Director of Housekeeping/Housekeeping Manager or Asst. Housekeeping Manager.

What you bring

• A minimum of at least 2 years of experience in the similar role in a luxury brand

• An outgoing personality and a can-do approach to an assigned task

• High level of understanding and knowledge of laundry/valet operations

• Proficient in English (speaking, reading, writing)

• Excellent interpersonal, verbal, and written communication skills

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

• and so much more!