Lead Product Manager - Send Money

About the Company

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

Careem Pay’s vision is to become the leading digital financial services platform of the region serving consumers, captains and merchants. Its purpose is to empower people to lead better lives by simplifying their payment experiences and access to financial services.

As an early-stage start-up within Careem, we are building a team of energised, start-up-minded colleagues who are super excited about the massive fintech opportunity in the region.

About The Role

This is a high-impact role at the heart of our fintech journey. Your work will define how millions of users send money seamlessly and securely across borders. We are hiring a strategic product leader to own and scale Careem Pay’s remittance product. This is a high-growth business that plays a critical role in enabling seamless financial access across the region.

Since its inception the Send Money product has achieved market fit and accelerated the growth to become the fastest growing product at Careem Pay. You will define the vision, strategy, and roadmap for cross-border money movement. Your work will directly shape how users across the region send and receive money with speed, security, and confidence. This role will focus on building and improving our Send Money rails in the UAE for various receiving countries. You will work closely with the partnership team to understand local payment schemes and work with engineering to build direct integrations with them. You will drive the performance of our money movement infrastructure across markets. Your focus will be on improving transaction speed, reducing costs, increasing reliability, and enhancing the customer experience..

What You'll Do

• Own the efficiency and resilience of money movement rails in the UAE
• Identify and deliver opportunities to improve money movement. Your work will reduce delays, eliminate pain points, and drive more affordable and seamless customer send money.
• Own the Key Performance Indicators (KPIs) for the send money product in the region, including cross currency and same currency payments
• Build and lead a roadmap focused on improving send money speed, reliability, and satisfaction. Every release should bring measurable improvement to the customer experience.
• Collaborate with banks, regulators, and internal teams to integrate directly with local payment schemes. This will allow faster and more secure money movement across key corridors
• Take full ownership of your product area across the entire lifecycle, from discovery to delivery and continuous improvement
• Work alongside multiple stakeholders across the business
• Collaborate closely with senior leadership, sharing progress, challenges, and product direction.
• Own the product roadmap and delivery from start to finish. Set a high bar for customer experience and drive ongoing improvements.
• Launching new remittance corridors with fast, reliable delivery
• Reducing average send money costs across key corridors
• Achieving over 95% transaction success rate
• Increasing customer satisfaction with a frictionless money send money experience
  
  

What You'll Need

• Minimum of 7 years of experience in product management, with at least 2 years of Fintech experience managing a complex product.
• Specify remittance domain experience as highly preferred, not just a plus.
• Call out regulatory knowledge or compliance exposure if relevant.
• Highlight experience with payment infrastructure, if applicable.
• Experience working in a high-growth, startup environment, and an ability to thrive in a fast-paced, dynamic environment.
• Strong analytical skills, with experience in data analysis and product optimization.
• Experience in building a Send Money product is a plus.
  
  

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.