Learning & Development Senior Specialist JOB

Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi)


Date: 3 hours ago
City: Abu Dhabi
Contract type: Full time

Job Title: Learning & Development Senior Specialist



Role Purpose:


Design, develop, implement, and measure learning and development programs ensuring that all programs are customized to DCT’s specific requirements and achieve the desired benefits.



Key Responsibilities:



Learning and Development Planning:



  • Identify DCT employees’ training needs in coordination with sectors/departments to obtain a concise training needs Inventory.

  • Analyze and identify organizational needs and develop Learning strategies to address learning, development and cultural needs.

  • Support in collaborating with Talent development Units to identify training needs and training that can be met internally.

  • Assess training needs through surveys, interviews with employees, consultations with managers or instructors.

  • Develop, implement, facilitate and evaluate L&D methods and programs for all production positions at DCT.

  • Design and implement learning and development policies, guidelines, processes, systems, and practices to ensure that outcomes meet current and future business needs and develop, motivate and engage employees.

  • Contribute in developing, implementing, facilitating and evaluating training methods and programs for a variety of topics including leadership, soft skills, organizational development, and other programs as needed.

  • Evaluate and coordinate external training opportunities while maintaining budget. responsibility.

  • Design and create online learning modules, and course materials.



Learning and Development Operations:




  • Conduct orientation programs for new joiners and P&P teams specific updates and ensure that candidates receive induction within their probation using the Basic Job Knowledge and successfully complete their probation.

  • Train, develop, coach and mentor all new joiners in accordance with the DCT culture.

  • Create and coordinate Induction plans for the new managers starting in the business.

  • Contribute in managing all specific L&D requirements and ensure Training is delivered to the required standard.

  • Implement post course assessment and action plans for the DCT employees following the in-house trainings courses to measure the productivity of the time spent in training.

  • Assess the success of development plans and help employees make the most of learning opportunities.

  • Design and deliver e-learning courses, workshops and other trainings in collaboration with training centers/ Training service providers.

  • Schedule and track associate training programs, attendance and certifications.

  • Review and analyse training feedback to identify areas for continued improvement.



Shared Activity:



  • Carry out any other duties and responsibilities related to the role at the request of the direct manager

  • Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

  • Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the organization.

  • Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.


Communication and Business Relationships:


Internal



  • DCT Relevant Sectors / Departments


External



  • Service Providers

  • Consultants

  • Training Centers

  • Government and private entities



Qualifications :



  • Bachelor’s degree (Master Preferred) in Human Resources Management, Organizational Psychology, Business Administration or any other degree within relevant industry.

  • Professional certification in human resources is preferred.


Experience:



  • 3 to 5 years of experience in Learning and Development or any other experience within similar role or industry


Skills:



  • Full professional English proficiency both in speaking and writing.

  • Arabic bilingual desirable but not mandatory.

  • Skilled in MS Office (PowerPoint, Word and Excel).

  • Knowledge and functional understanding of the tourism industry, regionally and globally.

  • High level of competency in relevant software applications.

  • Self-motivated with a proven ability to complete work in a timely manner.

  • Ability to quickly integrate with existing business software tools and knowledge of other relevant industry software.

  • Excellent written and verbal communication skills - including appropriate stakeholder alignment.

  • Evidence of creating, implementing, and managing policies and procedures.

  • Ability to multi-task and to prioritize work effectively.

  • Ability to work under own direction and high degree of initiative.

  • Knowledge in HR Learning and Development leading practices.

  • Extensive knowledge and understanding of Learning and Development techniques.


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