Lobby Ambassador

Hotel

The Lana - Dorchester Collection

Division & Department

Rooms - Front Office

Job Title

Lobby Ambassador

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Lobby Ambassador you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Lobby Ambassador at The Lana Hotel here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge
  
  

What you'll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for creating a seamless and welcoming experience by being consistently present in the lobby and ensuring our guests received nothing but the best experience throughout their journey.
• You’ll also coordinate closely with departments such as Housekeeping, Front Office, Concierge, Valet and Creative Teams to ensure all guest movements, requests and preferences are communicated clearly and delivered on time.
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Lobby Ambassador you’ll have the opportunity to bring these to life and create memorable moments for our guests.
• You will manage all guests' arrivals and departures, including coordinating hotel car logistics and assisting guests arriving in their own vehicles.
• Be the central point of contact in the lobby, ready to respond to guest needs and anticipate any concerns before they arise.
• Engage with guests to enhance their profiles and communicate personal preferences to the wider team.
• Support the Creative Team in organizing special guest's moments and unique experiences.
  
  

The items shared are the essence of a day in the life of a Lobby Ambassador, but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You’ll bring your unique personality and passion for hospitality to the role and the team.
• You have a talent for guest engagement, anticipating needs, and coordinating across multiple departments in a fast-paced luxury environment.
• Communication is what keeps our departments running perfectly. You are confident in sharing clear, concise updates and providing exceptional service to our guests.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• Additional languages skills such as Arabic, Russian, French or Mandarin are a plus.
  
  

Position location

Job Location

United Arab Emirates

Location

Dubai