Logistics Coordinator

Overview

See yourself at Wallenius Wilhelmsen. We collaborate, we care, we challenge every day to keep the world in motion and transform logistics into a zero- emissions, carbon-free industry. Join us and make it happen!

Responsibilities

Job Description

• To provide day-to-day logistics coordination (operational and administratively) for WW customers
• Operational coordination, planning and monitoring of service provided to WW and our customers.
• Interact with our customers, accept & handle all customer enquiries.
• Maintain positive relationships with customers to drive new business growth.
• Ensure follow up on Customer Satisfaction within set framework.
• Promoting our services when enquiring with clients and offering our services whenever an opportunity arises.
• Meet the departments daily processes/Customer feedback log.
• Produce and update spreadsheets, systems and databases to accurately record information for import and export shipments.
• Assist in other areas of the wider business as reasonably required and within skills level.
• Act as an Ambassador for the business always by acting as mentor/guide and setting a good example to others.
• To complete all types of import and export entries for the business and on behalf of other agents, ensuring customers are kept up to date with local regulatory procedures.
• Timely creation of invoices for all customers and timely processing of invoice approvals.
• Liaising with our partners local/overseas with issues regarding manifests, invoices, surrender & any shipment related corrections or alerting them of rogue customers.
  
  

Accountabilities

Job Requirements

• Ensuring accurate cross referencing between shipment/Operations related spreadsheets and Systems.
• Ensuring that the administrative duties are completed and flow properly.
• Always work within the company’s ISO/Legal/GDPR/ Customs regulations requirements.
• Undertake any reasonable training that the Company may require.
• Supporting WW colleagues in own and other locations.
• Always comply with the Company’s policies and procedures.
• Perform tasks in a way that directly contribute to the achievement of contractual objectives, specifically the contractually agreed performance targets (KPI’s & SLA) ensuring high quality customer services
• Showing initiative.
  
  

Essential Competences

• Positive attitude to work
• Demonstrate ability to work under pressure and to tight deadlines.
• Ability to problem solve.
• Excellent organisation and time management skills; demonstrated through effective prioritisation of tasks.
• English is our global business language, fluent English language skills required, both written and verbal.
• Able to deal with customers both face-to-face and over the telephone in a professional and confident manner
• Able to meet changing priorities and business needs in a flexible manner.
• Able to understand, accept and enjoy cultural differences.
• Able to travel to other countries/locations within the wider group.
  
  

Qualifications, Knowledge And Skills

• Minimum knowledge with Freight Forwarding.
• High Level of computer literacy.
• Industry Knowledge.
• Knowledge of Customs best practices for import and export a distinct advantage.
• Proficiency in Microsoft Excel, Word, Power Point.
• Presentation Skill.
  
  

About Us

Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 8200 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries. When added up, the effort of our global workforce keeps the world moving.

OUR COMMITMENT TO EQUAL OPPORTUNITIES

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.