Manager, Aviation Operations (AD)

Job Purpose

Manage the ADNOC Aviation refuelling activities (Into-plane operations) and Non refuelling activities (Depot & Hydrant Operations) along with marketing & business development at all civil airports/air strips with in Abu Dhabi region and Island Airport in compliance with company procedures, local & International laws, and customer specifications.

Business Management

• Responsible for preparation of quotations for delivery of additional aviation services. Ensure that services are appropriately delivered, customer invoiced & payment received.
• Responsible for ensuring that a valid credit & carnet customer list are always available to airport depot officer.
• Responsible for ensuring that services are delivered only to permitted customers as confirmed by aviation sales team.
• Ensure that monthly posted airport prices are available at all airports for cash sales.
• Ensure timely collection of cash from non-credit customers (any time during 24 hours) and deposit it in the bank. Report to Finance Department. Also ensure regular collection of cheques from credit customers and send them to Aviation Sales Division.
• Participation in Business development & promotion activities.
  
  

Into-Plane Operations

• Responsible for ensuring delivery of into-pane services like aircraft refuelling & defueling to customers as per the prevailing IATA Service Level Agreement and company procedures safely, protecting company & customer assets.
• Responsible for ensuring that aviation fuels are always delivered to customer as per latest company approved specifications i.e.
  
  

Jet A-1 as per AFQRJOS Checklist and Def Stan 91-91 or ASTM D 1655 latest version.

Avgas100LL as per ASTM D-910 or Def Stan 91-90 latest version.

• Responsible for ensuring a valid refuelling liability insurance certificate for “One” Billion US Dollars is always maintained.
• Estimates the sales at all airports with in his area of responsibility.
• Responsible to ensure adequate resources and personnel allocation to each airport i.e. preparation of duty roaster.
• Responsible for ensuring on time renewal of vehicle registration.
• Responsible for ensuring on renewal & availability of men & material passes.
• Ensures smooth communication between ADNOC Distribution and Airport Authorities in Abu Dhabi.
• Ensures that all airport areas/parking stands are refuelling service compliant i.e. aircraft type and hydrant & off hydrant types.
• Monitor, control & improve refuelling asset utilization.
  
  

Depot & Hydrant Operations

• Responsible for ensuring that IATA Recommended stock levels i.e. Minimum 3 days working stock is maintained at all airports & accordingly coordinate with the refinery to ensure availability of sufficient fuel stock at Aviation fuel depots on periodic basis
• Responsibly for ensuring that the stock & financial systems are closed timely.
• Ensure adequate insurance for all assets with in the airports.
• Responsible for preserving aviation fuel integrity from the point of receipt till delivery to aircraft.
• Responsible for ensuring all depot & hydrant operations like receipt, handling, delivery, quality control,
  
  

flushing, hydrant system checks are per JIG requirements.

Quality, Safety, Business, Risk & Compliance Control

• Responsible for ensuring that all quality checks are performed on time and with the permitted deviation only.
• Ensure that all that all tasks are performed in compliance with company approved procedures, JIG defined frequencies & IATA requirements, where compliance not possible raise variance.
• Responsible for ensuring all QMS documents are maintained as required by aviation industry legal requirements and company dictated protocols.
• Participate in incident investigations & take appropriate action on the recommendations.
• Participate in various audits i.e. customer audits, internal audits & compliance inspections.
• Participate in the various risk assessments i.e. operational, corporate, stand plan, benchmarking, competition etc. & take appropriate action on the recommendations.
• Participate in Business continuity & Impact analysis.
• Conduct airport emergency response exercises as per company procedures.
• Perform on-field task assessments for all operators to ensure safe, reliable and efficient operations are in place while meeting customer needs.
• Ensure proper coordination with Aviation Maintenance Department for execution of all activities related to the approved/ scheduled maintenance plans.
• Monitors and controls all the activities of civil aviation operations in terms of product supply, staffing requirements, facilities, equipment and development an efficient receipt, storage and distribution system for aviation fuels. Ensures that the equipment, delivery and storage of fuels at Airport are properly maintained.
• Ensure on time resolution of customer complaints.
• Ensure PTW signatories poses valid authorization for signing the permits.
• Responsible for conducting bi-annual staff performance review meetings.
• Responsible for ensuring that all available refuelling and non – refuelling (both performing & nonperforming) assets are as per aviation fuel quality assurance requirements.
• Responsible for controlling the incidental cost to operations.
• Accountable for AVOD Authorities and Responsibilities Manual compliance.
  
  

New projects, expansion and upgradations

• Responsible for up-gradation and development of company’s infrastructure of Aviation fuel depots. Identifying and coordinating with Aviation Maintenance, EPD etc. for modifications and improvements to the terminal facilities and review modifications, expansions and other related proposals and coordinates with various departments, statutory bodies etc. during the execution.
• Actively involved on operational/ technical projects taking place on aviation operations division and coordinates all related stages to ensure accurate and on time completion.
  
  

Business Management

• Responsible for preparation of quotations for delivery of additional aviation services. Ensure that services are appropriately delivered, customer invoiced & payment received.
• Responsible for ensuring that a valid credit & carnet customer list are always available to airport depot officer.
• Responsible for ensuring that services are delivered only to permitted customers as confirmed by aviation sales team.
  
  

Complain resolution and Customer relationship management

• Visits the customers and Airport authorities to maintain good relationship. Document customer complaints and ensure complaints are resolved to the satisfaction.
• Ensures fulfilling company’s contractual obligations, based on the terms of the contracts, with all customers for issues related to operations and providing satisfactory service.
• Perform incident investigations for accidents, product losses or customer complaints and recommend corrective and preventive actions. Submits the report to VP Aviation accordingly.
  
  

Qualifications, Experience, Knowledge & Skills

• Bachelor’s degree in engineering/science/commerce.
• 12 years of experience in managing the aviation fuel facilities, hydrant & into plane operations, including 6 years managerial responsibilities.
  
  

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