Manager - Cloud Operations

Overview

About Us

Core42, a leader in AI-powered cloud and digital infrastructure, is driving transformative technology solutions globally. Leveraging advanced resources and partnerships, Core42 empowers clients to harness sovereign AI infrastructure, especially in sectors with stringent regulatory needs. With a mission to redefine digital transformation, we combine sovereign capabilities with scalable, high-performance compute infrastructure, positioning itself at the forefront of AI innovation in the Middle East and beyond.

The opportunity

Ensure the seamless and efficient delivery of services to Core42’s roster of clients, playing a key role in managing the service delivery team, optimizing processes, and ensuring customer satisfaction throughout the project lifecycle. You will need a strong blend of leadership, technical expertise, and a customer-centric approach to drive successful project outcomes and build long-term client relationships.

Responsibilities

Your key responsibilities

• Oversee the end-to-end project management process, from inception to completion.
• Ensure adherence to project timelines, budgets, and quality standards while effectively managing project risks and issues.
• Establish and maintain strong relationships with clients, understanding their unique needs, and ensuring the delivery of best-fit solutions.
• Proactively address client concerns and strive for excellence in service delivery.
• Continuously review and improve service delivery processes to enhance efficiency and effectiveness, identifying areas for automation, and implementing best-fit solutions to streamline workflows.
• Implement rigorous quality assurance practices to guarantee the delivery of high-quality solutions that meet or exceed client expectations, while conducting regular audits and performance evaluations to maintain service excellence.
• Efficiently allocate resources across various projects, balancing workload and optimizing team performance.
• Collaborate with other departments to ensure adequate staffing levels and technical expertise.
• Build effective cross-functional collaboration among various teams, such as sales, engineering, and operations.
• Lead and manage the service delivery team, inculcating a collaborative and high-performance work environment.
• Set clear objectives, provide guidance, and facilitate skill development to enhance the team's capabilities.
• Maintain clear communication channels to ensure everyone is aligned with project objectives and deliverables.
• Stay up-to-date with industry trends, best practices, and emerging technologies related to digital transformation, cloud, and cyber security.
  
  

Qualifications

Required skills / qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 5 years of experience in IT service delivery or project management roles.
• Previous experience in managing teams and leading complex projects in the digital transformation, cloud, or cyber security domains.
• Proven track record of successfully managing multiple projects simultaneously, delivering on time and within budget.
• Demonstrated ability to build and maintain strong client relationships, understanding and anticipating their needs.
• Exceptional leadership qualities with the ability to motivate and guide team members towards achieving common goals.
• Strong analytical and problem-solving skills to identify root causes and develop effective solutions.
• Excellent written and verbal communication skills, including the ability to present complex technical concepts to both technical and non-technical stakeholders.
• A keen eye for detail and a commitment to delivering high-quality solutions
  
  

What Working At Core42 Offers

With a diverse team of 1,100+ employees from 68 nationalities, we foster an inclusive, innovative and collaborative environment. At Core42, we foster a culture grounded in trust, accountability and high performance. We are united by our values: Grit, where we overcome challenges with resilience and determination, Passion, which drives us to pursue excellence in everything we do, and Impact, as we aim to inspire progress and create meaningful change. Our team members thrive in an environment where each person’s contributions propel us forward, and together, we commit to achieving extraordinary results.

• Competitive Salary: We offer an attractive salary package based on your skills and experience
• Yearly Bonus: In recognition of your contributions, you will receive a performance-based annual bonus
• Exclusive Discount Cards: Access special benefits with Esaad and Fazaa cards, offering discounts across a wide range of services
• Premium Family Insurance: We provide comprehensive health coverage, including dental, vision and life insurance, ensuring the well-being of you and your family
• Learning & Development: We offer access to top-tier learning platforms to help you grow in your career. Learn at your own pace with unlimited access to premium courses.