Manager - Credit Control

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

To lead and optimize the credit control function by ensuring effective receivables management, minimizing overdue collections, and delivering accurate insights into receivables health. The role collaborates with key business verticals—Fashion, Beauty, Multi-brand, and Homeware—to drive continuous improvement in credit processes and support overall financial performance.

• Collections Management: Proactively engage with key stakeholders across various sub-verticals (Fashion, Beauty, Multi-brand, Homeware, etc.) to drive collection efforts, ensuring that payments are received promptly and in accordance with company terms.
• Credit Control Policy Adherence: Ensure strict adherence to Chalhoub Group's credit control policies across all business verticals. Monitor and enforce compliance with credit terms, credit limits, and collection protocols to mitigate financial risk.
• Receivables Health & Dashboards: Prepare and present dashboards that track the health of receivables, focusing on overdue amounts, aging analysis, and collection performance.
• Project Management & Stakeholder Communication: Act as the project manager for key credit control initiatives, providing clear status updates, managing timelines, and ensuring cross-functional collaboration to drive initiatives to completion.
• Reporting & Analysis: Conduct thorough analysis of accounts receivable trends, overdue reports, and collection performance. Provide actionable insights and recommendations for process improvements and risk mitigation.
• Continuous Improvement: Continuously assess and improve credit control processes, leveraging best practices to drive operational efficiencies and reduce overdue receivables.
• Team Collaboration: Collaborate with internal teams including Commercial, Commercial Finance, Country Management, to resolve disputes, ensure compliance, and improve customer payment cycles.
  
  

What You’ll Need To Succeed

• Bachelor’s degree in finance, Accounting, or related field. Professional qualifications such as CPA, or similar will be an advantage.
• Minimum 7- 10 years of experience in credit control, collections, and accounts receivable, with at least 2 years in a managerial role.
• Knowledge of credit control procedures and collections.
• Strong experience working with large, complex organizations, preferably in retail or luxury sectors.
• Proven ability to engage effectively with cross-functional teams and senior leadership to drive results.
• Excellent project management skills, with experience in leading process improvements and projects.
• Strong analytical skills and proficiency in reporting tools such as Excel, ERP systems, and dashboard software.
• Excellent communication and interpersonal skills with the ability to manage stakeholder relationships and resolve conflicts effectively.
• High attention to detail, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
  
  

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.