Manager Crew Operations

Synopsis

At Etihad, we’re driven by the pursuit of excellence and our people are at the heart of everything we do. We’re currently on the lookout for a data-driven, operational leader to join our team as Manager – Crew Operations , ensuring 24/7 support to our crew in Abu Dhabi and across our global network.



In this pivotal role, you'll lead a team of Crew Operations Duty Officers, driving operational efficiency, ensuring compliance with aviation standards, and fostering a culture of continuous improvement and exceptional performance.

Accountabilities

• Leads and manages a team of Crew Operations Duty Officers to ensure quality approved internal processes and crew operational standards are delivered and maintained as required.
• Ensures clear objectives and performance measurements for Crew Operations Duty Officers are established, communicated, implemented and followed up.
• Ensures contact is made with crew post incident to check on welfare, offer support and obtain information for dissemination and escalation to the relevant crew management and support teams for further follow up.
• Liaises with relevant stakeholders to ensure required actions are fulfilled to support operational readiness and successful induction of any operational project, new station start up, new aircraft entry into service, charter operation, ACMI and any other special operation. Ensures any aspect affecting crew are communicated accordingly.
• Develops operational processes as required in conjunction with service partners and manages automation of operational processes and systems in collaboration with the Crew Briefing Centre management team to promote operational efficiency.
• Ensures GCAA regulations and international safety, security and operation standards related to pre-flight preparation and documentation requirements are consistently maintained through close liaison with Manager Safety Procedures; maintain proper and accurate crew records as required to fulfil internal and external audit requirements.
• Ensures operational updates across the network are captured and disseminated to all crew through the bi-weekly update of the Crew Station Information Manual, or the issuance of Crew Member Alerts, as required. 
• Automate data refreshes, report generation, and distribution using Excel macros, Power Automate, or Tableau’s scheduling tools, ensuring stakeholders always have up-to-date insights.
• Leverage predictive analytics, AI-driven insights, and machine learning models directly within Excel or via integration with Power BI/Tableau for advanced forecasting and trend analysis.
• Build interactive dashboards that combine Excel’s detailed formatting and spreadsheet logic with Power BI/Tableau’s rich visualizations, such as live charts, maps, and KPI indicators.
• Collaborate across teams by sharing integrated reports and dashboards within the Microsoft 365 ecosystem (Teams, SharePoint, Outlook), streamlining communication and decision-making.
  
  

Education & Experience

Have adequate knowledge of: 

• Regulatory operational information (UAE and other international operational regulations) 
• Airline operations, including crew scheduling, licensing, and aviation legality 
• Operational policies and procedures 
  
  

Skills 

• Good interpersonal and communication skills. 
• Ability to communicate in verbal and written English. 
• Ability to relate to coworkers daily. 
• Leadership and teamwork skills, with the ability to give clear direction.  
  
  

Training 

• CRM training 
• SMS training 
• Holding or previously held a cabin crew license is preferable 
  
  

Experience 

• Minimum 5 years’ experience, preferably within an airline operations department with a degree
• Minimum 7 years experience, preferably within an airline operations department without a degree
• Preferably 5 years' flying experience within an airline
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.