Manager Digital Experience
Etihad
Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
Synopsis
The Etihad Digital Experience Manager will design and deliver a Digital Experience implementation focusing on improving channel relevance and customer satisfaction.
Drive continuous benchmark and research for best in class Digital Experience.
The position requires a creative skillset and intuitive capability with airline and travel competences. The designed solutions will enable a Digital best in class experience.
Accountabilities
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
To learn more, visit etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
The Etihad Digital Experience Manager will design and deliver a Digital Experience implementation focusing on improving channel relevance and customer satisfaction.
Drive continuous benchmark and research for best in class Digital Experience.
The position requires a creative skillset and intuitive capability with airline and travel competences. The designed solutions will enable a Digital best in class experience.
Accountabilities
- Design & Implementation of Digital User Interface
- Drive Research and benchmark to improve Digital Experience
- Prototype User Interface for Implementation teams
- Integrate Copy and Creativity on digital touchpoints
- Build user journeys based on data and digital simplicity
- Minimum 6+ years of related work experience
- Experience of digital product and airline service design
- The ability to break down and design complex ideas and product features effectively
- UX and interaction design best-practices and patterns
- Wireframing and Sketch capabilities
- Developing the journeys using the global Customer Experience process
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
To learn more, visit etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
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