Manager - Digital Product Design

Our Corporate Communications, Marketing and Brand (CCMB) team is responsible for conveying the essence of Emirates Group. Our team is pivotal in representing the attitudes, beliefs and goals of our organisation across the globe, both internally and with our customers alike!

About The Role

We have an exciting opportunity for a Manager - Digital Product Design, reporting to the Senior VP of Online Marketing. This role will be responsible for leading and managing the delivery of end-to-end user experience design, including research, ideation, conception, detailed design, prototypes and validation across multiple products and areas. They will work with a number of product teams to guide design and collaborate with counterparts in the digital product team and within CCMB, and ensure the delivery of the highest quality product design solutions.

What You Will Do

• Manage and develop a team of designers (both in- and out-sourcing models), setting clear goals, managing project loads and allocating designers accordingly, ensuring deadlines are met and setting up team members for overall success.
• Manage governance of visual and interaction design standards including overall responsibility for the department design system. Constantly review and makes improvements to guidelines and workflows.
• Lead the design team's approach to information architecture, multi-step, and cross-platform flows considering the holistic user experience. Ensure effective prototyping and user testing techniques.
• Use design thinking process to educate designers, product owners and the wider CCMB team on how to best approach problems.
• Collaborate with backlog, objectives and key results (OKR) definition. Oversee roadmap development and goals, ensure solutions achieve measurable and impactful goals.
  
  

Ensure qualitiative and quantitave data and OKRs inform all work and that roadmaps are user-centered and data-informed.

• Coach designers on presentation and communication abilities. Provide an empathic leadership approach, but also project assertiveness.
  
  

Take a leadership role in cross-discipline initiatives: responsible for overall end-to-end product design process including all channels, devices, and dependencies.

• Work with Manager Digital Product and Manager Production to ensure that overall digital product delivery is of high standards. Foster a digital product operating model that supports effective collaboration, mutual respect and efficiency across the product development value chain.
  
  

Qualifications & Experience

The job might be for you if you have:

• Degree or Honours in a relevant discipline.
• Extensive experience of designing digital products for mobile & web in travel, service marketing, airline or a related industry.
• Ability to articulate a comprehensive product design vision for Emirates Group businesses, align teams on common standards, as well understand granularity to ensure the highest quality solutions.
• Experience leading and inspiring design teams.
• Familiarity with user research programs and testing methodologies.
  
  

You'll Have An Edge If You Have

• Experience overseeing an IxD in an international service organization, tasked with delivering product design for a wide range user groups and for different lines of business (international contexts, multi-language localization, accessibility for people with disabilities, etc.).
• Expert knowledge of user experience /interface design patterns process and standard UCD methodologies.
• Data-driven design skills, knowledge, production value and attention to detail.
• Ability to communicate clearly, concisely, and persuasively, both verbally and in writing.
• Ability to create wireframes as well as interactive prototypes.
• Demonstrated expertise in web standards and accessibility standards.
• Active interest in supporting ongoing growth and development of IxD at Emirates
• Extensive knowledge of DesignOps
  
  

Salary & Benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

What Emirates can offer you?

• A competitive salary, paid tax-free and reviewed annually
• 45 calendar days annual leave, plus public holidays
• Full relocation package, including flights, shipping and optional hotel accommodation on arrival
• Annual leave travel - return tickets home each year
• Private medical insurance
• Discounts on airline tickets for EK and partner networks
• Travel benefits and discounts for friends & family
• Education Support Allowance for children’s education in Dubai or abroad