Manager - Guest Relations - Jumeirah Mina Al Salam

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.  

Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An opportunity has arisen for a Manager to join the Guest Relations Team in Jumeirah Mina Al Salam. The main duties and responsibilities of this role:

• Present updates on VIP arrivals, departures, and itineraries in daily operational meetings, and ensure the team is updated accordingly.
• Conduct pre-arrival checks for VIP guests by coordinating with relevant departments, gathering pertinent data, and providing necessary Guest Relations Executive (GRE) support.
• Monitor VIP facilities and perform last-minute checks to ensure suites reserved for VIP guests are in excellent condition upon their arrival.
• Manage VIP guest experiences, coordinating with departments to ensure smooth operations for arrivals and departures, handling billing, and monitoring the overall guest experience.
• Ensure VIP guests receive a courtesy visit or call prior to departure, offer express check-out, and meet them upon departure to check on their stay experience.
• Update guest reservations with collected information, ensure preferences are met, and personally meet Platinum and Gold members of the Jumeirah One Loyalty Program.

About You:

• The ideal candidate for this position will have the following experience and qualifications:
• Knowledge of Microsoft 365 (Excel, Teams, PowerPoint, etc.
• Knowledge of Property Management System (preferably Opera) and Stores Software
• 5-8 years’ Experience in leading Front Office or Guest Relations in Luxury Hotel
• Handling VIP guests and arrivals

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.