Manager Operations

Operational Management:

• Supervise and manage a team of ship agents and administrative staff, including recruitment, training, and performance evaluation.
• Develop and implement standard operating procedures (SOPs) for ship agency operations to ensure compliance with industry regulations and company policies.
• Monitor and optimize operational processes to enhance efficiency and productivity.
• Coordinate with other departments within the organization, such as finance, sales, and customer service, to ensure seamless service delivery.

• Serve as the primary point of contact for key clients and stakeholders, building and maintaining strong relationships.
• Understand client requirements and expectations and ensure that services are delivered in accordance with agreed-upon terms and service level agreements (SLAs).
• Proactively address client inquiries, concerns, and feedback, and work to resolve issues in a timely manner.

Port Operations Coordination:

• Liaise with port authorities, terminal operators, customs officials, and other relevant parties to coordinate vessel arrivals, departures, and port services.
• Ensure compliance with port regulations, security protocols, and safety standards.
• Monitor port operations and provide updates to clients regarding vessel schedules, berth allocations, and port conditions.
  

Financial Management:

• Oversee financial aspects of ship agency operations, including budgeting, cost control, and revenue generation.
• Review and approve invoices, billing statements, and financial reports.
• Identify opportunities for cost savings and revenue growth within the ship agency business.

• Responsibilities: Risk Management and Compliance:
  
  • Identify and mitigate operational risks related to ship agency activities, such as safety hazards, regulatory non-compliance, and financial liabilities.
  • Ensure adherence to industry regulations, international conventions, and company policies.
  • Implement measures to promote a culture of safety, security, and environmental stewardship.
  • Senior Management, Commercial, Finance, QHSSE, Audit, Human Capital

• Qualifications: • Bachelor's degree in maritime studies, logistics, business administration, or a related field. Master's degree or professional certifications (e.g., Chartered Shipbroker, Certified Port Executive) may be advantageous.
  • Several years of experience in ship agency operations, with a proven track record of progressively responsible roles.
  • Strong leadership and managerial skills, with the ability to motivate and inspire a team.
  • Excellent communication, negotiation, and interpersonal skills, with the ability to interact effectively with clients, stakeholders, and team members from diverse backgrounds.
  • Sound knowledge of maritime industry practices, port operations, shipping regulations, and international trade.
  • Analytical mindset with the ability to problem-solve and make data-driven decisions.
  • Proficiency in relevant software applications and digital tools used in ship agency operations, such as port management systems, shipping software, and Microsoft Office suite.
  • Written and spoken proficiency in English is essential
  • Proven experience in shipping agency
  • Strong communication and negotiation skills