Manager, Protocol (UAE National) - #33730
Kerzner International Resorts
Manager, Protocol (UAE National)
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About The Role
Manager, Protocol oversees and operates the overall diplomatic guests' experience and cooperates closely with VIP Services department to ensure seamless VIP guests’ arrival, departure and in-house experiences following resort standards. Person in this role is responsible for the provision of security services at designated locations and should advise executive management in the command of emergencies, crises and evacuations. Preparing reports, conducting suite spot checks and maintaining the accuracy of guest profiles are part of this role's area of responsibility. Manager, Protocol follows the general guidance of Director, Protocol and maintains team member morale through continuous development opportunities and training activities. We're looking for candidates who can lead and innovate day to day operations and continuously put forward ideas to improve the operations efficiency.
To succeed in this role you should be able to demonstrate strong customer focus and understanding of luxury service standards. You will deliver on your commitments with high level of consistency and integrity while showcasing appropriate judgement and decision-making skills. You should have natural ability to identify performance gaps and develop individuals by providing guidance. You will be an active participant in the team efforts and encourage values like trust and transparency.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.