Manager - Retail Governance

Job Description

About ENBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview

As a Manager - Retail Governance at Emirates NBD, your role is responsible for supporting the implementation and management of Governance Frameworks for Private Banking. This role involves ensuring that governance practices are aligned with regulatory requirements, internal policies, and risk management strategies. The role holder supports the Head of Private Banking Governance to adequately provide Business & Governance support for the High-Net-Worth client segment. The profile is involved in discussions with Group Compliance, other Governance Units and Private Banking Front Office for review and update of AML/CTF policies and procedures. The Manager investigates escalates and reports breaches, issues, and concerns with regards to Governance and Compliance matters of Private Banking. Ideation and support for project implementation are key deliverables. Involvement and support for audits when required.

Key Responsibilities

• Primary point of contact for Private Banking Business for matters of Risk, Governance & Compliance
• Support Private Banking Business to address any Compliance or Risk policy breaches.
• Support PB Business to address Customer Complaints especially from a policy / legal perspective
• Function as the Central point for new & updation of SLA’s, NPPAs for Private Banking from a Governance & Risk perspective
• Governance support and concurrence for New Private Banking Form.
• Keep abreast with the regulatory laws and policies of the region
• Support & manage Private Banking Regulatory activities in coordination with stakeholders
• Private Banking Waivers Monitoring (for Ruling & Non-Ruling family)
• CSS alerts: Review pending cases based on report circulation (from Private Banking Comp), Work with Private Banking Business to close cases comprehensively.
• Manage restrictions for non-remediated case
• FCRA: Support in completing the annual regulatory exercise of FCRA initiated by Central Bank. Work with Private Banking Compliance, Group Compliance & other stakeholders on data gathering, analysis & presentation
• Monitor lists issued by Group Compliance. Analyze the lists for further course of actions & communicate to Private Banking Business suitably
• Periodically review policies & procedures to ensure compliance with the updated regulatory policies of the region
• Regular MI and trend analysis to be provided to Senior Management to enable risk appetite decision
• Manage the Annual Remediation for Private Banking centrally
• Determine the population for the year by analyzing Data using multiple parameters (Risk Level, Dormancy status, Last KYC Date, Portfolio status, etc.)
• Collaborate with Group Compliance on approval of the population and communicating the same to PB Business
• The Private Banking Governance Team will then complete the end-to-end review for EDD 1 & 2 cases. Prepare EDD 3 packs and submit to PB Comp
• Customer Screening
• CDD, CRAT, PEP Review, Portfolio Review, IDV Review
• Transaction Monitoring
• Other Compliance Checks (FATCA, CRS, AECB, Sanctions, etc.)
• Case approvals (Business & Governance)
• Coordinate with Private Banking Compliance on progress of EDD3 cases
• Provide comprehensive MIS to Senior Management & Business Forums
• Support the Team Head in all internal and external regulatory audit (CB, SCA, Custodians, Fund Houses etc.)
• AML reporting to Group Compliance, Private BankingCompliance & Tanfeeth Compliance
• Responsible for following up with Business to ensure that the necessary information is obtained/ collated / verified and reconciled for the completion and submission of the relevant departmental reports.
• Work closely with Private BankingCompliance to review cases as part of Central Bank Reporting.
• Support HOD in providing system requirements on behalf of Private Banking Business for increasing efficiencies of Operational process (BPM, PEGA, Finacle)
• Participate in digital efforts for the Segment in coordination with appropriate stakeholders (Digital asset onboarding support, process automation and others)
• Carryout UAT of the new/ modified Compliance/Governance systems, provide suggestions and remedies if required.
• As the Manager, ensure effective communication and close coordination with Private Banking Business, Private Banking Compliance, WM Account Management, Tanfeeth Compliance and other stake holders for smooth workflow and resolutions.
• Maintain strong relationships with stakeholders to drive constructive decisions and highlight risks to the relevant business area/activities.
• Discussions with Private Banking Market Leaders and their teams to guide them on the AML process to add momentum to the reviews especially the Annual Review Exercise.
• Support building a culture of governance & compliance amongst all Team members
• Enable direct reports to charter a growth path.
• Support details of training on Compliance, Fraud Prevention, and business level controls.
• Ensure self-development measures are in place to keep abreast of the regulatory developments and to stay up to date on current requirements
  
  

Skills And Experience

• Graduate with understanding of business, local regulations, and current developments.
• Conversant with range of Banking Products and Services.
• Desirable qualifications from an internationally recognized body are desirable like ACAMS, CISI, etc.
• A minimum of 10 years professional experience in Banking with experience in Operations, Compliance, Private Banking
• Knowledge of Governance, Risk & Compliance policies procedures & the bank operations, products, policies, regulations, compliance, and risk management is needed Good knowledge of the Policy, Procedures, Standards, local and international regulations, and the legislation of the prevention of money laundering
  
  

What We Offer You

• Competitive salary package
• Market-leading incentives (Only for incentives based roles)
• Strong emphasis on work/life balance
• Generous annual leave entitlement and Private Healthcare
• World-class Learning & Development platform and career development
• Preferential banking facilities for employees
  
  

Why Join Us

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants only SHORTLISTED candidates will be contacted. “